TULSA, Okla., May 19, 2019 /PRNewswire-PRWeb/ -- Alert 360 Home
Security, the nation's fifth largest provider of home security
systems and smart home services, announced it has renewed its "TMA
Five Diamond Monitoring Center" designation through The Monitoring
Association (TMA). According to TMA, of the approximately 2,700
monitoring centers in the United
States that communicate and interact with police, fire and
emergency services agencies, fewer than 200 monitoring centers have
achieved the Five Diamond designation.
"Every hour of every day, we renew our laser focus on excellence
in alarm monitoring, customer service and commitment to our
communities," said Richard Ginsburg,
president, and CEO Alert 360. "We're tremendously honored to serve
a quarter of a million home and business owners and proud that our
ongoing commitment to monitoring security systems and providing
award-winning service is recognized through this annual
designation. It is validation of our immense appreciation for and
dedication to the alarm customers and communities we serve."
The Five Diamond designation is granted annually to alarm
monitoring centers that satisfy all of the requirements of The
Monitoring Association's "five points of excellence," which include
commitment to:
- ongoing job-related education and testing by having 100% of its
monitoring center operators certified using the TMA online training
series on industry best practices;
- random inspections and quality criteria standards by a
nationally recognized testing laboratory such as FM Approvals,
Intertek/ETL and UL;
- raising the industry standards through TMA membership and
participation in its activities;
- reducing false dispatches; and
- the highest levels of customer service.
The TMA's Five Diamond designation specifically signifies that a
monitoring company has demonstrated an exceptionally high degree of
responsibility to its local communities and customers through the
investment of time, money and commitment to quality alarm operator
training. These alarm monitoring professionals serve as a
life-saving link between residential or business properties and
police, fire and emergency services in their areas. The TMA
Monitoring Center Operator course covers multiple levels of
monitoring center communications with customers, police, fire and
emergency communications centers. In order to achieve the Five
Diamond designation, each and every monitoring operator must pass
the TMA course as well as demonstrate proficiency in and knowledge
of:
- the alarm confirmation process, which helps reduce false
alarms;
- communications with Public Service Answering Points, such as
the Emergency 911 centers;
- electronic communications equipment, including, cellular, radio
and internet communication systems;
- the codes and standards of organizations, such as Underwriters
Laboratories, Factory Mutual, the National Fire Protection
Association and others; and
- emergency preparedness under a wide scenario of
possibilities.
"Alert 360 customers can rest easy, knowing we're relentless in
our dedication to the services we provide them," said Ginsburg.
"Through our continuous training in alarm monitoring and
ever-evolving smart security product line that delivers meaningful
security and convenience, we'll always strive for excellence and
improvements that meet the growing needs of home security and smart
home consumers."
Alert 360's complete line of home security, business security,
energy management, and home automation services include Alert 360
interactive security, home security cameras, a free mobile app,
smart home video, remote access, water detection devices, doorbell
cameras, and 24/7 alarm monitoring. Alert 360 also provides
professional installation or integration of connected devices, such
as sprinkler systems, thermostats, sound systems, Amazon Echo,
Google Home and more. Learn more at Alert360.com.
About The Monitoring Association The Monitoring Association
(TMA), formerly the Central Station Alarm Association (CSAA), is an
internationally-recognized non-profit trade association that
represents professional monitoring companies, including those
listed by a TMA-approved Nationally Recognized Testing Laboratory,
such as FM Global, Intertek/ETL or UL. Incorporated in 1950, TMA is
legally entitled to represent its members before Congress and
regulatory agencies on the local, state and federal levels, and
other authorities having jurisdiction (AHJs) over the industry.
TMA's mission is to advance the professional monitoring industry
through education, advocacy, and public safety relationships.
http://www.tma.us.
Other Alert 360 Corporate News
Since Jan 2018, the company has
acquired 11 alarm businesses. During that time, Alert 360 gained
nearly 22,000 accounts in alarm account acquisitions. Alarm account
acquisitions and funding occurred in: Alabama, Arkansas, Arizona, California, Florida, Georgia, Indiana, Kansas, Kentucky, Louisiana, Maryland, Mississippi, Missouri, Nebraska, North
Carolina, Ohio,
Oklahoma, Pennsylvania, South
Carolina, Tennessee,
Texas, and West Virginia.
Click the link below to learn more about our alarm account
acquisition program and dealer program.
The company also offers a Top Rated Authorized Alarm Dealer
program.
About Alert 360 Houston offices: Alert 360 has two offices in
Houston to ensure on-time and
quality service; no matter what the traffic situation is like! We
are one of the largest providers of residential and commercial
security providers in Houston and
the greater Houston area. All of
our local employees are bonded, fingerprinted, insured, drug
tested, and licensed by the state of Texas. Our team of security consultants are
experts in designing custom systems from the very basic but
effective to the most complex and custom solutions.
About Alert 360
Founded in 1973 in Tulsa, Okla.,
Alert 360 is one of the nation's oldest-licensed alarm monitoring
providers. Today, the company is the fifth largest provider of
monitored security and smart home solutions to homes in
the United States. Alert 360
operates a monitoring and customer service center in Tulsa, Okla., and has offices in 17 cities.
The company has achieved Five Diamond alarm monitoring designation
and has been named a 2016 Inc. 5000 "Fastest-Growing Privately Held
Company in America" and a "Best Places to Work in Oklahoma" in 2016, 2017 and 2018.
SOURCE Alert 360