SINGAPORE, August 23, 2017 /PRNewswire/ --
FarEye, a Logistics Management Solution became a partner of
choice for DHL eCommerce to enhance its customer experience,
optimize its resources and deliver its brand promise 'real-time'.
DHL eCommerce is a division of the world's leading logistics
company Deutsche Post DHL Group. The Group generated revenue of
more than 57 billion euros in 2016.
DHL eCommerce provides international, standard parcel delivery for
business customers. It supports business processes with mature
e-commerce shipping solutions and technology platforms that help
enable various online businesses.
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DHL eCommerce continuously invests in technology to improve
processes and have better communication across all parties.
FarEye's platform became an apt fit as it seamlessly integrated
with the organization's existing systems and made the IT
infrastructure flexible and agile. Being a SaaS platform, FarEye
gave DHL eCommerce the flexibility to the scale-up and down
depending on the demand levels, which gave them an edge to adapt
quickly to any work environment.
DHL eCommerce measured vendors not only basis the features they
offered but evaluated them holistically from a 'process proposed'
perspective.
Charles Brewer, CEO DHL
eCommerce expressed, "With eCommerce growing at such a
rapid pace we see a fantastic opportunity for high quality
solutions that will offer a great customer experience and more
choice, convenience and control for online shoppers. FarEye's
platform is scalable, future-oriented and flexible. With FarEye we
can deliver 'delight' by having complete visibility of the
logistics movement and keeping customer informed at every step,
'real-time'."
Kushal Nahata, Co-founder
& CEO FarEye said, "FarEye is an indispensable support
system for brands whose focus is enhanced customer experience and
complete visibility of their logistics. Our association with DHL
eCommerce has been extremely gratifying as we were competing
against giants. FarEye is an enterprise grade technology platform
and this win is a testimony to our platform's capability and
defined processes. We shall continue to strive towards excellence
and keep our customers at the center of all our activities."
FarEye has proved to be a partner of choice for DHL eCommerce by
optimizing their resources, enhancing their customers' experience
with real-time alerts and smart analytics and making parcel shops
more efficient with complete visibility.
FarEye is a data-driven technology platform executing
approximately 1 million transactions per day, increasing the
first-time attempts by 25%, reducing the fuel expenses by 28% and
increasing the customer visits by 66%.
Media Contacts:
Komal Puri
komal.puri@getfareye.com
+91-9718049526