UnitedHealthcare Medicare Advantage Plans Provide Personalized Concierge Services with Introduction of Navigate4Me
November 15 2017 - 9:30AM
Business Wire
'Health navigators' guide people with
serious health challenges between doctor’s appointments, other care
visits
UnitedHealthcare, the market leader in Medicare1, today
introduced Navigate4Me, a program that offers people enrolled in
UnitedHealthcare Medicare Advantage plans personalized concierge
services – and in some cases even a single point of contact – to
support and guide them through the complexities of the health care
system.
The program features health navigators – nurses or highly
trained customer service advocates – who help address and resolve
people’s health care and customer service questions. The tailored
experience ranges from creating a personalized care plan,
coordinating care and resolving claims issues to addressing social
support needs such as transportation or housing.
People facing some of the most complex health issues, including
diabetes, congestive heart failure or multiple chronic conditions
are connected with a single point of contact – an assigned health
navigator who can quickly become a familiar and consistent partner
for people enrolled in the program.
Health navigators contact eligible plan participants and
introduce themselves as their dedicated point of contact. They can
also support their caregivers and make them an integral part of the
member experience – from answering questions to advocating for care
and social support.
In 2018, UnitedHealthcare will expand Navigate4Me to serve
Medicare Advantage plan participants who experience sudden health
events such as serious injuries or new diagnoses.
“People receive needed care when they’re at the doctor’s office
or inside a clinic or hospital, but they often lack the support,
coordination and guidance they need in navigating the system,” said
Brian Thompson, CEO of UnitedHealthcare Medicare & Retirement.
“With Navigate4Me, our health navigators step into those moments of
vulnerability and uncertainty to provide personal, compassionate
guidance to the people we serve – a one-stop shop when they need it
most.”
Navigate4Me is part of UnitedHealthcare’s focus on integrating
human support with data from real-time sources, such as digital
medical technology, and historical sources, like claims data, to
help make the complex health care system simple for plan
participants, and improve and personalize how people navigate the
health care system.
“Navigate4Me is about walking side by side with the people we
serve, and those closest to them, to help anticipate, understand
and address their health care needs – one person at a time,” said
Thompson.
UnitedHealthcare, which exclusively offers AARP-branded Medicare
plans, serves more than 4.3 million people in Medicare Advantage,
4.9 million people through its portfolio of Part D prescription
drug plans, and 4.4 million beneficiaries through its Medicare
supplement plans.
Altogether, UnitedHealthcare serves one in five Medicare
beneficiaries nationwide2.
About
UnitedHealthcareUnitedHealthcare is dedicated to helping
people nationwide live healthier lives by simplifying the health
care experience, meeting consumer health and wellness needs, and
sustaining trusted relationships with care providers. The company
offers the full spectrum of health benefit programs for
individuals, employers, military service members, retirees and
their families, and Medicare and Medicaid beneficiaries, and
contracts directly with 1 million physicians and care
professionals, and 6,000 hospitals and other care facilities
nationwide. UnitedHealthcare is one of the businesses of
UnitedHealth Group (NYSE: UNH), a diversified Fortune 50 health and
well-being company. For more information, visit UnitedHealthcare at
www.uhc.com or follow @UHC on Twitter.
Plans are insured through UnitedHealthcare Insurance Company or
one of its affiliated companies. For Medicare Advantage and
Prescription Drug Plans: A Medicare Advantage organization with a
Medicare contract and a Medicare-approved Part D sponsor.
Enrollment in these plans depends on the plan’s contract renewal
with Medicare. UnitedHealthcare Insurance Company pays royalty fees
to AARP for the use of its intellectual property. These fees are
used for the general purposes of AARP. You do not need to be an
AARP member to enroll in a Medicare Advantage or Prescription Drug
Plan. AARP and its affiliates are not insurers. AARP encourages you
to consider your needs when selecting products and does not make
specific product recommendations for individuals.
Navigate4Me by UnitedHealthcare is not available in all
plans.
1 CMS Data, August 2017, and NAIC statutory filings, December
2016.
2 UnitedHealthcare internal data (unique lives only), 2017.
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version on businesswire.com: http://www.businesswire.com/news/home/20171115005160/en/
UnitedHealthcareMatt Burns,
518-423-5907matt_burns@uhc.com
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