Intermec Opens Shanghai Service Center; Facility Eliminates Customs Fees, Shortens Repair Turnaround Times in China
October 18 2005 - 6:00AM
Business Wire
Intermec Technologies has opened a service center in Shanghai,
China to provide local language support and repair services for
Intermec handheld devices, printers and other products. The center
streamlines customer service and reduces costs for Intermec
customers in China. The Shanghai service center eliminates many of
the customs fees to ship product in and out of China and reduces
repair turnaround time from six weeks to just days. Through the new
center, Intermec maintains an in-country service inventory in China
and offers maintenance contracts for fast, affordable service on
demand. Intermec customers across China will now receive service
consistent with the standards enjoyed by enterprises in the
Americas and EMEA. "Since Intermec opened its Shanghai service
center, we have received rapid response times on our repairs and
parts orders," said CL Solutions General Manager Joseph Tan. "And
because the support is in Chinese, it's so much easier for us to do
business." The new center is the latest in a series of initiatives
by Intermec to provide globally consistent standards for customer
response, and carries out Intermec's strategy to strengthen Asian
programs. Intermec maintains 18 service depots and through its
certified service partners offers more than 80 local repair
facilities around the world to service its full range of products.
About Intermec Intermec Technologies Corp., a UNOVA Inc. (NYSE:UNA)
company, develops, manufactures and integrates technologies that
identify, track and manage supply chain assets. Core technologies
include Intellitag(R) RFID, mobile computing systems, bar code
printers and label media. The company's products and services are
used by customers in many industries worldwide to improve the
productivity, quality and responsiveness of business operations.
For further information, please visit www.intermec.com, or call
800-347-2636. To learn more about UNOVA, visit www.unova.com. To
learn more about how companies can benefit from Intermec's wireless
technologies, contact Intermec Technologies Corp., 6001 -- 36th
Ave. West, Everett, WA 98203 USA; telephone 800-347-2636; or visit
Intermec's web site at www.intermec.com. To learn more about UNOVA,
visit www.unova.com.
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