TECO Peoples Gas Again Ranks Highest in Customer Satisfaction in Region in J.D. Power Study
September 16 2015 - 12:36PM
Business Wire
For the third consecutive year, the residential customers of
TECO Peoples Gas have ranked the utility highest in customer
satisfaction among midsized natural gas companies in the south
region in the J.D. Power annual study.
“We are so proud that our customers have recognized our efforts
again,” said Gordon Gillette, president of TECO Peoples Gas. “Our
team members take customer service seriously – it is one of our
core values – and they work hard each and every day to make our
customers feel special.”
TECO Peoples Gas ranked highest in customer satisfaction in
residential natural gas service among midsized gas utilities in the
south region, which includes eight states. The company ranked the
highest in price, communications and customer service among its
peers in the region segment.
J.D. Power’s 2015 Gas Utility Residential Customer Satisfaction
Study is based on more than 66,000 responses from residential
customers of the 83 largest gas utilities across the continental
United States. The study was conducted between September 2014 and
July 2015. It analyzed satisfaction in six categories: billing and
payment, price, corporate citizenship, communications, customer
service and field service.
Peoples Gas System, Florida’s largest natural gas distribution
utility, is part of the TECO Energy family of companies. Peoples
Gas serves more than 350,000 customers across Florida. TECO Energy
Inc. (NYSE: TE) is an energy-related holding company with regulated
electric and gas utilities in Florida and New Mexico: Tampa
Electric, Peoples Gas System and New Mexico Gas Co. Other TECO
Energy subsidiaries include TECO Coal, which owns and operates
coal-production facilities in Kentucky, Tennessee and Virginia.
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version on businesswire.com: http://www.businesswire.com/news/home/20150916006374/en/
Peoples Gas SystemCherie Jacobs, 813-228-4945
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