REVOLVE Continues to Elevate International Service Levels, Raising the Bar for the Customer Experience in Canada
October 21 2020 - 8:30AM
Business Wire
Revolve Group, Inc. (NYSE: RVLV) today announced the launch of
upgraded service levels in Canada to further elevate its customer
experience within one of its largest international markets.
For the first time, REVOLVE customers in Canada have access to
hassle-free returns at no cost, including refunds of all applicable
duties and taxes. The service enhancement reflects REVOLVE’s launch
of all-inclusive pricing for Canadian customers that now includes
all applicable duties within the product price instead of duties
being added to the purchase price at the end of the transaction,
thereby eliminating “sticker shock” at checkout and significantly
streamlining the process for merchandise returns. The company also
recently upgraded its service levels to include free 2-day express
shipping for Canadian customers.
The launch of an upgraded customer experience in Canada follows
REVOLVE’s success in offering elevated service levels for customers
in the United Kingdom, Western Europe, Australia, New Zealand and
Singapore in recent years.
“We are thrilled to offer further enhancements to our service
levels in Canada, creating additional customer interest in one of
our top 5 international markets and the exciting potential for
further expansion in the region,” commented Kai Li, Vice President
of International. “Similar enhancements in key markets such as the
United Kingdom and Australia have led to a favorable customer
response, including higher purchase activity and improved customer
retention, reinforcing the global power of the REVOLVE brand
supported by our commitment to providing outstanding service for
our customers,” Li added.
Enhanced Service Level Highlights in Canada:
- Free Returns: Faster, free and hassle-free returns now
include refunds of all applicable duties and taxes directly from
REVOLVE.
- All-Inclusive Pricing: Incorporating duties into the
all-inclusive price reflected in Canadian dollars for products
listed on its websites avoids “sticker shock” surprises at checkout
and streamlines the return process by eliminating the need and
administrative hassle for Canadian customers to try to separately
recoup duties paid when returning items.
- 2-Day Express Shipping: Recently upgraded free express
shipping offers improved transit time for Canadian customers.*
*Free shipping is subject to a minimum purchase requirement for
international orders.
About Revolve Group, Inc.
Revolve Group, Inc. (RVLV) is the next-generation fashion
retailer for Millennial and Generation Z consumers. As a trusted,
premium lifestyle brand, and a go-to online source for discovery
and inspiration, we deliver an engaging customer experience from a
vast yet curated offering of apparel, footwear, accessories and
beauty styles. Our dynamic platform connects a deeply engaged
community of millions of consumers, thousands of global fashion
influencers, and hundreds of emerging, established and owned
brands.
We were founded in 2003 by our co-CEOs, Michael Mente and Mike
Karanikolas. We sell merchandise through two differentiated
segments, REVOLVE and FORWARD, that leverage one platform. Through
REVOLVE we offer a highly curated assortment of premium apparel and
footwear, accessories and beauty products from emerging,
established and owned brands. Through FORWARD we offer an
assortment of iconic and emerging luxury brands. For more
information, visit www.revolve.com.
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version on businesswire.com: https://www.businesswire.com/news/home/20201021005105/en/
Media Contact: Simone Kuhfal
simone.kuhfal@revolve.com
Investor Relations Contact: Erik Randerson, CFA
1-562-677-9513 IR@revolve.com
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