Combined solution provides organizations with
cloud contact center, cloud PBX, video meetings and team messaging
to ensure everyone can work productively from home
NICE inContact, a NICE business (Nasdaq:
NICE) and the leader in cloud contact center, in partnership
with RingCentral, Inc. (NYSE: RNG), a leading provider of
global enterprise cloud communications, today announced a special
offer to enable organizations to rapidly transition their entire
workforce, including contact center agents, to work from home. The
offer includes NICE inContact CXone@home, a special edition of the
enterprise-grade NICE inContact CXone cloud contact center
platform, which can be fully operational in 48 hours and is free
for 45 days for new customers. CXone@home features ACD/IVR, audio
recording, storage and integrated softphone capabilities.
The combination of CXone@home with RingCentral Office™ provides
organizations with best-in-class UCaaS solutions, including cloud
PBX, video meetings and team messaging capabilities running on a
carrier-grade infrastructure with a 99.999% uptime SLA. NICE
inContact and RingCentral have been in partnership since 2015,
supporting tens of thousands of cloud contact center agents
worldwide.
“We are proud to bring this timely offer to market with our
long-standing partner RingCentral,” said Paul Jarman, CEO NICE
inContact. “The power of RingCentral unified communications and
the CXone cloud contact center platform ensures that contact center
agents and supervisors can work from any location and continuously
provide customer support when it’s needed most.”
The combined platforms allow contact center agents to easily
source answers for customers, share files, communicate within team
messaging and video meetings and perform mission-critical business
tasks while delivering exceptional customer experiences and keeping
pace with the changing business landscape.
“It is now critical that employees can work from anywhere,
anytime, and on any device in order to get work done and keep
businesses moving forward,” said Anand Eswaran, president and
COO, RingCentral, Inc. “Both our organizations are committed to
enabling customers to rapidly transition to a work-from-home model
and provide uninterrupted customer service.”
About NICE inContact NICE inContact works with
organizations of all sizes to create extraordinary and trustworthy
customer experiences that create deeper brand loyalty and
relationships that last. With NICE inContact CXoneTM, the
industry’s most complete cloud customer experience platform, we
combine best-in-class Customer Analytics, Omnichannel Routing,
Workforce Optimization, Automation and Artificial Intelligence, all
on an Open Cloud Foundation to help any company transform every
single customer interaction. See how our customer-centric expert
services, innovative software, extensive ecosystem of valuable
partnerships, and over a decade of global experience can help you
transform every experience and customer relationship for lasting
results. NICE inContact is recognized as a market leader by the
leading industry analyst firms. www.niceincontact.com
NICE (Nasdaq: NICE) is the world’s leading provider of
both cloud and on-premises enterprise software solutions that
empower organizations to make smarter decisions based on advanced
analytics of structured and unstructured data. NICE helps
organizations of all sizes deliver better customer service, ensure
compliance, combat fraud and safeguard citizens. Over 25,000
organizations in more than 150 countries, including over 85 of the
Fortune 100 companies, are using NICE solutions. www.nice.com
Trademark Note: NICE and the NICE logo are trademarks or
registered trademarks of NICE Ltd. All other marks are trademarks
of their respective owners. For a full list of NICE’s marks, please
see: www.nice.com/nice-trademarks.
About RingCentral RingCentral, Inc. (NYSE: RNG) is a
leading provider of global enterprise cloud communications,
collaboration, and contact center solutions. More flexible and
cost-effective than legacy on-premises systems, RingCentral
empowers modern mobile and distributed workforces to communicate,
collaborate, and connect from any location, on any device, and via
any mode. RingCentral provides unified voice, video meetings, team
messaging, digital customer engagement, and integrated contact
center solutions for enterprises globally. RingCentral’s open
platform integrates with leading business apps and enables
customers to easily customize business workflows. RingCentral is
headquartered in Belmont, California, and has offices around the
world.
©2020 RingCentral, Inc. All rights reserved. RingCentral,
RingCentral Office and the RingCentral logo are trademarks of
RingCentral, Inc.
Forward-Looking Statements This press release contains
forward-looking statements as that term is defined in the Private
Securities Litigation Reform Act of 1995. Such forward-looking
statements, including the statements by Paul Jarman are based on
the current beliefs, expectations and assumptions of the management
of NICE Ltd. (the Company). In some cases, such forward-looking
statements can be identified by terms such as believe, expect, may,
will, intend, project, plan, estimate or similar words.
Forward-looking statements are subject to a number of risks and
uncertainties that could cause the actual results or performance of
the Company to differ materially from those described herein,
including but not limited to the impact of the global economic
environment on the Company’s customer base (particularly financial
services firms) potentially impacting our business and financial
condition; competition; changes in technology and market
requirements; decline in demand for the Company's products;
inability to timely develop and introduce new technologies,
products and applications; difficulties or delays in absorbing and
integrating acquired operations, products, technologies and
personnel; loss of market share; an inability to maintain certain
marketing and distribution arrangements; and the effect of newly
enacted or modified laws, regulation or standards on the Company
and our products. For a more detailed description of the risk
factors and uncertainties affecting the company, refer to the
Company's reports filed from time to time with the Securities and
Exchange Commission, including the Company’s Annual Report on Form
20-F. The forward-looking statements contained in this press
release are made as of the date of this press release, and the
Company undertakes no obligation to update or revise them, except
as required by law.
View source
version on businesswire.com: https://www.businesswire.com/news/home/20200401005269/en/
Corporate Media Contact Cheryl Andrus, +1 801 320 3646,
cheryl.andrus@niceincontact.com
Investors Marty Cohen, +1 551 256 5354, ET, ir@nice.com
Yisca Erez +972 9 775 3798, CET, ir@nice.com
RingCentral Media Contact Jyotsna Grover,
Jyotsna.grover@ringcentral.com
Ringcentral (NYSE:RNG)
Historical Stock Chart
From Aug 2024 to Sep 2024
Ringcentral (NYSE:RNG)
Historical Stock Chart
From Sep 2023 to Sep 2024