Offerpad’s Simple Real Estate Solutions Drive Greater Customer Satisfaction During Heightened Market Uncertainty
June 20 2023 - 4:46PM
Business Wire
To say the real estate market has changed over the last year is
an understatement. Volatility and uncertainty in the market have
added to reasons why consumers value streamlined, tech-enabled real
estate solutions. Offerpad (NYSE: OPAD), a leading real
estate tech company built to simplify home buying and selling, has
been providing consumers options when it comes to how they buy and
sell a home since 2015. Its most recent customer service rating
of 92%1 confirms the company’s services are filling a vital
void in today’s fluctuating marketplace.
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In fact, in its recently updated rankings of the country’s top
six iBuyers, Clever2 rated Offerpad #1 for being “the most
flexible, has the best customer service, and also offers
free local moves.”
Customers seeking speed, convenience, knowledge
In the massive and evolving $2.3T3 real estate market, customer
service plays a pivotal role, especially in an industry that’s
becoming increasingly more technology driven. In research from PwC
nearly 80% of American consumers point to speed, convenience,
knowledgeable help and friendly service as the most important
elements of a positive customer experience. Offerpad combines those
elements and works continually to ensure its proprietary technology
platform complements the human side of the customer experience –
one of the company’s key differentiators in the real estate
space.
“Offerpad is here for one reason – to help our customers with
one of life’s most important decisions: buying and selling a home,”
emphasized Offerpad VP of Customer Experience, Joe O’Donnell. “Our
innovation and creativity are redefining residential real estate,
but it’s our people who bring it all home for our customers.
“It’s not just a business or transactional relationship we build
with customers – it's personal, because homes are personal. That’s
how we build customer loyalty. And we’re extremely proud that our
customer satisfaction rating bears that out quarter after quarter
and, more importantly, customer after customer.”
The perfect solution
Offerpad helps customers choose their best way to sell their
home with options including competitive cash offers for a shortened
sale cycle or listing with perks like home improvement advances
with no up-front costs to help maximize their sale price. By
bundling Offerpad services with a home loan through Offerpad
Mortgage, LLC (where available), customers can even save up to
$4,000 on their transactions.*
“Offerpad was the perfect solution for selling my home,” said
Fenton, MO homeowner Lucas G. in his five-star review of Offerpad.
“Trying to stage my home with three young kids was going to be next
to impossible. Offerpad gave me a great price for my home and the
flexibility to make the move to my new home amazing.”
“Has to be to smoothest home selling process around. I was able
to move up my closing date with no worries, and the staff was super
friendly and always available to answer any questions we had.”
Melissa W. |Locust, NC
1 Based on survey of approximately 140 customers who sold their
home to Offerpad in Q1 2023 2 Delgado, Michelle. The 6 Best iBuyer
Companies Ranked & Reviewed. Updated April 21, 2023 3 US Census
& National Association of REALTORS®
* Offerpad Bundle Rewards are delivered as buyer commission
rebates, lender credits, reduced Offerpad EXPRESS service fee, or
seller credits. Offerpad Bundle Rewards are not available for
solutions purchased under Offerpad’s Agent Partnership Program or
Homebuilder Services program. Additionally, Offerpad Bundle Rewards
cannot be combined with any other Offerpad discount, credit, or
seller/buyer concession. All components of a bundle (sell
transaction, buy transaction and home loan) must be completed
within a 6-month time frame to qualify as being part of a bundle.
Offerpad Bundle Rewards is not available in Alabama, Kansas,
Missouri and Tennessee. Terms and conditions apply. Rewards,
savings and discounts vary and may not be available in all states
or situations. Speak with an Offerpad Solutions Advisor or
Solutions Expert for details. Subject to terms and conditions
available at https://www.offerpad.com/terms-of-use/.
Offerpad Mortgage services not available in all states.
Rates, terms and availability subject to change without notice.
About Offerpad
Offerpad’s mission is to deliver the best home buying and
selling experience. From cash offers and flexible listing options
to mortgages and buyer services, Offerpad has been helping
homeowners since 2015. We pair our local expertise in residential
real estate with proprietary technology to put you in control of
the process and help find the right solution that fits your needs.
Visit Offerpad.com for more information.
#OPAD_IR
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version on businesswire.com: https://www.businesswire.com/news/home/20230620165449/en/
Investors Stefanie Layton Investors@offerpad.com
Media Press@Offerpad.com
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