Daniel Brousseau Joins Medallia to Help Financial Services Firms Elevate Experience Management
July 22 2021 - 8:01AM
Business Wire
CX leader in banking and consulting
joins Medallia to help financial services leaders compete and grow
through customer and employee experience.
Medallia, Inc. the global leader in customer and employee
experience, today announced that Daniel Brousseau has joined
Medallia as the Senior Solutions Principal for the Financial
Services industry sector. Daniel joins Medallia after serving as
SVP and Head of Client Experience at City National Bank (an RBC
Bank) where he led the buildout of the enterprise CX function.
Previously, Daniel led customer experience strategy consulting at
the national consulting firm West Monroe, and he established and
led the global Customer Experience Consulting practice at Forrester
Research.
“Financial services organizations are dealing with massive and
rapid change across technology, customers, competition,
regulations, information security and society,” said Brousseau. But
the future is as bright as ever, and forward looking firms have
incredible opportunities to innovate, grow and compete by elevating
and scaling customer and employee experience. I’m excited to work
with our clients and bring them everything that Medallia has to
offer as the innovation and market leader in this space.”
At Medallia, Brousseau’s work focuses on helping financial
services leaders drive performance and business outcomes through
continuous customer and employee experience improvement. He advises
Medallia clients and prospects on experience strategy, stakeholder
alignment, journey transformation, customer engagement,
operationalizing customer data insights and feedback management,
and managing change.
“Financial services is our largest industry sector at Medallia
and we’re honored that all types and sizes of firms have chosen
Medallia as their experience management partner,” said Bill
Staikos, SVP of Industry Solutions. “Daniel’s proven leadership and
expertise in customer experience and financial services as both
practitioner and consultant is a valuable addition to our growing
financial services practice and client community at Medallia. We’re
thrilled to have him join our team.”
If you are interested in scheduling a conversation with Daniel,
or learning more about Medallia and the company’s work in financial
services, please contact press@medallia.com.
For more information on Medallia solutions for financial
services, visit:
https://www.medallia.com/solutions/financial-services/.
About Medallia
Medallia (NYSE: MDLA) is the pioneer and market leader in
customer, employee, citizen and patient experience. The company’s
award-winning SaaS platform, Medallia Experience Cloud, is becoming
the experience system of record that makes all other applications
customer and employee aware. The platform captures billions of
experience signals across interactions including all voice, video,
digital, IoT, social media and corporate messaging tools. Medallia
uses proprietary artificial intelligence and machine learning
technology to automatically reveal predictive insights that drive
powerful business actions and outcomes. Medallia customers reduce
churn, turn detractors into promoters and buyers, create
in-the-moment cross-sell and up-sell opportunities and drive
revenue-impacting business decisions, providing clear and potent
returns on investment. For more information visit
www.medallia.com.
© 2021 Medallia, Inc. All rights reserved. Medallia®, the
Medallia logo, and the names and marks associated with Medallia’s
products are trademarks of Medallia. All other trademarks are the
property of their respective owners.
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Medallia PR Contact: Austin DeArman press@medallia.com +1
(202) 341-9181
IR Contact: Carolyn Bass ir@medallia.com
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