SAN FRANCISCO, Oct. 22, 2019 /PRNewswire/ -- Castlight Health,
Inc. (NYSE: CSLT) today announced the launch of Castlight Care
Guides, a unique concierge service that combines the best of
Castlight's personalized health navigation technology with a
clinician led high-touch service to help users understand the best
care for them when a digital app isn't enough.
"Customers want their users to get the right care with the right
provider or partner at the right time, and with Castlight Care
Guides we're enabling them to achieve this goal without having
to choose between a digital or high-touch interaction," said
Maeve O'Meara, chief executive
officer of Castlight Health. "We are leveraging our digital health
navigation technology to deliver personalized high-touch services
alongside our digital solutions, helping our customers lower their
healthcare costs and improve outcomes regardless of how their
employees choose to engage with their benefits. We are thrilled to
partner with our valued customers and eager to shape the future of
high-touch navigation in a world powered by cutting edge
technology."
Employers have shown increasing interest in high-touch
navigation solutions. According to the National Business Group on
Health's latest Health Care Strategy and Plan Design Survey,
employers' use of these services is expected to increase
significantly, from 39 percent of those surveyed in 2019 to 60
percent in 2020. Traditional concierge services have demonstrated
that some users value the high-touch approach, but these services
are often expensive to deploy and typically lack the rich digital
experience for users who prefer to navigate their benefits on their
own. Castlight Care Guides addresses these challenges
through its use of Castlight's AI-enabled personalization to target
high-touch interactions to the appropriate users cost effectively
and alongside Castlight's engaging digital app experience.
Through Castlight Care Guides, employers can meet users
where they are — with digital and high-touch outreach
— powered by a single data and technology infrastructure.
Castlight Care Guides will amplify the core
strengths of Castlight's platform, leveraging Castlight's
personalization engine to identify individuals who may have more
complicated health questions or need personalized guidance to
navigate basic barriers to care, such as scheduling appointments
with high-quality providers. Castlight Care Guides will
engage identified users through both inbound inquiries and
proactive outreach to make recommendations for the next step toward
improved health.
Castlight has created a Charter Customer Program for
Castlight Care Guides and will be developing the high-touch
roadmap in partnership with these customers, including a Fortune
500 manufacturing company launching in November. The company plans
to make the solution broadly available in mid-2020.
Maeve O'Meara will discuss this
new offering and industry trends at the HLTH Conference in
Las Vegas, October 27-30. At the event, Maeve will
participate in the "Health's 5 Star Service" panel on October 29.
About Castlight Health
Castlight is on a mission to
make it as easy as humanly possible to navigate healthcare and live
happier, healthier, more productive lives. Our health navigation
platform connects with hundreds of health vendors, benefits
resources, and plan designs, giving rise to the world's first
comprehensive app for all health needs. We guide individuals—based
on their unique profile—to the best resources available to them,
whether they are healthy, chronically ill, or actively seeking
medical care. In doing so, we help companies regain control over
rising healthcare costs and get more value from their benefits
investments. For more information visit www.castlighthealth.com.
Follow us on Twitter and LinkedIn and Like us on Facebook.
Safe Harbor for Forward-Looking Statements
This press
release contains forward-looking statements about Castlight
Health's expectations, plans, intentions, and strategies.
Statements including words such as "anticipate," "believe,"
"estimate," "will," "continue," "expect," or "future," and
statements in the future tense are forward-looking statements.
These forward-looking statements involve risks and uncertainties,
as well as assumptions, which, if they do not fully materialize or
prove incorrect, could cause our results to differ materially from
those expressed or implied by such forward-looking statements. The
risks and uncertainties include those described in Castlight
Health's documents filed with or furnished to the Securities and
Exchange Commission, including the risks set forth in our quarterly
report on Form 10-Q for the three months ended June 30, 2019. All forward-looking statements in
this press release are based on information available to Castlight
Health as of the date hereof. Castlight Health assumes no
obligation to update these forward-looking statements.
Castlight Media Contact:
Courtney Lamie
press@castlighthealth.com
276-492-4248
View original content to download
multimedia:http://www.prnewswire.com/news-releases/castlight-health-announces-castlight-care-guides-300942480.html
SOURCE Castlight Health, Inc.