NEW YORK, Nov. 19, 2019 /PRNewswire/ -- Atento S.A.
(NYSE: ATTO), a leading provider of customer relationship
management and business process outsourcing services (CRM/BPO) in
Latin America, and one of the top
five providers worldwide, held yesterday in New York City an Investor Day. During the
event, entitled Leading Next Generation CX, Atento's senior
management team presented a three-year strategic plan to be at the
forefront of transforming the customer experience market and
showcased how the Company is helping clients succeed in making the
digital transformation in CX and BPO to create distinct competitive
advantages.
Carlos López-Abadía, Atento's Chief Executive Officer, said "At
Atento, we are leading the next generation of customer experience
services by combining the power of technology and the human
touch. We are doing this and advancing our market leadership
position by executing well against the strategic priorities of our
Three Horizon Plan. The operational improvements we have been
implementing, in addition to forming a new leadership team, are
establishing a stronger footing to accelerate the development and
expansion of innovative digital solutions that significantly
enhance Atento's growing portfolio of high-value voice, integrated
multichannel and back office services. At the same time, we have
also been leveraging Atento's strong brand and reputation to
attract more born-digital clients, as well as other high-growth
companies, to establish a stronger and more profitable growth
trajectory."
During the Investor Day, Atento's senior management team
presented the key strategic initiatives that comprise the Company's
three-year strategic plan:
- Implement Operational Improvements: a range of
initiatives to accelerate the transformation of Atento's core
operations, from driving sales and operational excellence to
optimizing indirect costs.
- Accelerate Build-out of Next Generation Services Portfolio
and Digital Capabilities: a set of strategic initiatives
to accelerate the development and expansion of Atento's value
offering, with a focus on three next generation services lines
(high value voice, integrated multichannel and automated back
office) and four next generation capabilities (AI/Cognitive,
Analytics, Automation/RPA and CX consulting), combined with the
implementation of new methodologies for product development and
go-to-market processes.
- Pursue New Growth Avenues: build upon stronger
foundations to unlock and drive new growth by accelerating the
Company's penetration of higher-growth and higher-margin verticals
and by expanding in the US market.
As part of Atento's three-year strategic plan, and to help drive
the plan's execution and remain among the world's best places to
work, Atento is advancing the digital transformation of its human
resources operations, including the reskilling of some traditional
call center agents as programmers.
Atento remains the clear leader in customer management services
in Latin America, with a 16.7%
market share in the region, 7.2 p.p. more than the next-largest
player1. With operations in 13 countries, 101 customer
relationship centers, more than 90,000 workstations and more than
150,000 employees, the Company is the only scale player in
Latin America and is among the top
leaders worldwide. Key contributors to Atento's sustained
leadership position are a unique value offering, long-lasting
client relationships, best-in-class talent and an unrivaled
commitment to innovation.
|
(1)
|
Market share figures
as stated in the "Analysis of the Contact Center Outsourcing
Services Market in Latin America and the Caribbean, Forecast to
2024" annual study by Frost & Sullivan. The base year is 2018
and the forecast period is from 2019 to 2024
|
Forward-Looking Statements
This press release contains
forward-looking statements. Forward-looking statements can be
identified by the use of words such as "may," "should," "expects,"
"plans," "anticipates," "believes," "estimates," "predicts,"
"intends," "continue" or similar terminology. These statements,
including as relates to the timing and payment of any dividends,
reflect only Atento's current expectations and are not guarantees
of future performance or results. These statements are subject to
risks and uncertainties that could cause actual results to differ
materially from those contained in the forward-looking statements.
These risks and uncertainties include, but are not limited to,
competition in Atento's highly competitive industries; increases in
the cost of voice and data services or significant interruptions in
these services; Atento's ability to keep pace with its clients'
needs for rapid technological change and systems availability; the
continued deployment and adoption of emerging technologies; the
loss, financial difficulties or bankruptcy of any key clients; the
effects of global economic trends on the businesses of Atento's
clients; the non-exclusive nature of Atento's client contracts and
the absence of revenue commitments; security and privacy breaches
of the systems Atento uses to protect personal data; the cost of
pending and future litigation; the cost of defending Atento against
intellectual property infringement claims; extensive regulation
affecting many of Atento's businesses; Atento's ability to protect
its proprietary information or technology; service interruptions to
Atento's data and operation centers; Atento's ability to retain key
personnel and attract a sufficient number of qualified employees;
increases in labor costs and turnover rates; the political,
economic and other conditions in the countries where Atento
operates; changes in foreign exchange rates; Atento's ability to
complete future acquisitions and integrate or achieve the
objectives of its recent and future acquisitions; future
impairments of our substantial goodwill, intangible assets, or
other long-lived assets; and Atento's ability to recover consumer
receivables on behalf of its clients. In addition, Atento is
subject to risks related to its level of indebtedness. Such risks
include Atento's ability to generate sufficient cash to service its
indebtedness and fund its other liquidity needs; Atento's ability
to comply with covenants contained in its debt instruments; the
ability to obtain additional financing; the incurrence of
significant additional indebtedness by Atento and its subsidiaries;
and the ability of Atento's lenders to fulfill their lending
commitments. Atento is also subject to other risk factors described
in documents filed by the company with the United States Securities
and Exchange Commission.
These forward-looking statements speak only as of the date on
which the statements were made. Atento undertakes no obligation to
update or revise publicly any forward-looking statements, whether
as a result of new information, future events or otherwise.
About Atento
Atento is the largest provider of customer relationship management
and business process outsourcing (CRM BPO) services in Latin America, and among the top five
providers globally, based on revenues. Atento is also a leading
provider of nearshoring CRM/BPO services to companies that carry
out their activities in the United
States. Since 1999, the company has developed its business
model in 13 countries where it employs 150,000 people. Atento has
over 400 clients to whom it offers a wide range of CRM/BPO services
through multiple channels. Atento's clients are mostly leading
multinational corporations in sectors such as telecommunications,
banking and financial services, health, retail and public
administration, among others. Atento´s shares trade under the
symbol ATTO on the New York Stock Exchange (NYSE). In 2019, Atento
was named one of the World´s 25 Best Multinational Workplaces and
one of the Best Multinationals to Work for in Latin America by Great Place to Work®. For
more information visit www.atento.com
Media relations
Maite
Cordero
+ 34 91 740 74 47
atento.media@atento.com
Investor relations
Shay Chor
+55 11 3293 5926
shay.chor@atento.com
Fernando Schneider
+55 11 3779 8119
fernando.schneider@atento.com
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SOURCE Atento S.A.