Vonage (Nasdaq: VG), a global business cloud communications
leader, has announced that DocPlanner Group has chosen Vonage to
power its telehealth service. With Vonage’s Video API, DocPlanner,
the leading healthcare booking platform globally, will be able to
offer doctors the best possible support throughout the COVID-19
pandemic.
Founded in Poland, DocPlanner now has seven offices worldwide,
and serves 30 million unique patients on its websites who generate
2 million bookings every month. In response to high demand for
telehealth services amidst the global health crisis, DocPlanner
launched remote video consultations powered by Vonage's Video API.
Deployed within a week, the service can be quickly scaled to
200,000 doctors and key hospitals globally, to use with patients
for the duration of the COVID-19 pandemic and beyond.
"When DocPlanner launched its new video consultation
service we knew we needed high quality, secure and real-time
connectivity to provide patients with the best possible care," said
Gabriel Prat, VP of Product at DocPlanner. "Video consultations
enable doctors to treat patients at a distance, offering visual
interactions and essential treatment while limiting the spread of
COVID-19. Vonage provided us with the technology we needed to
create a rich patient experience specific to our needs that can
also be adapted as required.”
DocPlanner also selected Vonage to help improve the doctor
appointment booking process, minimise patient no-shows, and reduce
costs per conversion by consolidating service traffic within one
main provider. DocPlanner also benefits from other solutions
available on Vonage’s API platform, including two-factor
authentication, SMS appointment reminders, surveys and appointment
summaries.
"With a long history as a leader in video, Vonage is powering
the solutions of many of the world's leading telehealth services
like DocPlanner," said Omar Javaid, President, Vonage API Platform
Group. "We are honoured that DocPlanner has chosen Vonage to enable
the life-changing solutions it is bringing to patients. It's vital
for healthcare providers to be able to deliver a continuous,
effective service when the unexpected happens, and adopting
telehealth services means that those forced to self-isolate can
access care from practitioners with thousands of miles between
them, an important step to protecting other patients and healthcare
professionals."
DocPlanner has also expanded its messaging strategy with Vonage
Messages API, which integrates with SMS, WhatsApp, and other social
chat apps, meaning the business can engage with customers worldwide
through their channel of choice. Together with rich features and
instant results, this makes for an engaging, cost-effective chat
experience.
Vonage has been a worldwide leader in webRTC video solutions
since the webRTC standard was established in 2012. Featuring
advanced security features such as encrypted media and recordings,
and detailed analytics providing advanced insights into quality of
service, Vonage's Video API Platform enables healthcare providers
to build custom video applications to unlock the power of
telehealth capabilities for clients, helping them to deliver
virtual medical and health services in real-time and make deeper
and more meaningful connections with their patients.
As demand for solutions to enable virtual medical care has
increased during the current global health crisis, usage of
Vonage's Video API has experienced significant growth over the last
three months, especially in the telehealth, social and education
industries, and has delivered more than 50 billion minutes of video
since inception, across a virtually unlimited number of use
cases.
To find out more about Vonage, visit www.vonage.com.
###
About Vonage
Vonage (Nasdaq: VG) is redefining business communications once
again. We’re making communications more flexible, intelligent, and
personal, to help enterprises the world over, stay ahead. We
provide unified communications, contact centers and programmable
communications APIs, built on the world’s most flexible cloud
communications platform. True to our roots as a technology
disruptor, our flexible approach helps us to better serve the
growing collaboration, communications, and customer experience
needs of companies, across all communications channels.
Vonage Holdings Corp. is headquartered in New Jersey, with
offices throughout the United States, Europe, Israel, Australia and
Asia. To follow Vonage on Twitter, please visit
www.twitter.com/vonage. To become a fan on Facebook, go to
facebook.com/vonage. To subscribe on YouTube, visit
youtube.com/vonage.
About DocPlanner
DocPlanner currently serves 30 million patients and processes
over 2 million bookings every month. It lists more than 2 million
healthcare professionals with a total of 3 million patient reviews
on its websites in 15 countries.
The company was founded in 2012 in Poland and now boasts a team
of more than 1,300 based across offices in Warsaw, Barcelona,
Istanbul, Rome, Mexico City, Curitiba and Bologna.
With a global mission to ‘make the healthcare experience more
human’ the company provides free doctor reviews and booking for
patients via its online marketplace. In addition, it offers doctors
and clinics a SaaS tool used to optimise their patient flow, reduce
no-shows, and digitize their practices in order to be able to spend
more time with the patient and ultimately improve healthcare
outcomes. Via its TuoTempo brand, the company offers a more
sophisticated suite of optimisation products for large healthcare
institutions. DocPlanner is backed by leading venture capital funds
including Point Nine Capital, Goldman Sachs Private Capital and One
Peak Partners, raising a total of €130 million to date.
For more information please visit
https://www.docplanner.com/about-us.
View source
version on businesswire.com: https://www.businesswire.com/news/home/20200521005015/en/
Vonage PR Contact Nicola Brookes Tel: +44 (0)125 659 7454
Email: nicola.brookes@vonage.com
Vonage Investor Contact Hunter Blankenbaker Tel: +1
732-444-4926 hunter.blankenbaker@vonage.com
DocPlanner PR Contact Iwona Dziedzic-Gawryś Tel: +48 606
962 293 Email: iwona.dziedzic-gawrys@docplanner.com
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