Veritone Introduces Interaction Analytics, Providing Near-Real-Time Insights From Customer Touchpoints
May 05 2021 - 7:30AM
Business Wire
Three pre-configured AI solutions are now
available for customer contact center and social media insights
Veritone, Inc. (Nasdaq: VERI), the creator of the world’s first
operating system for artificial intelligence, aiWARE™, today
announced Veritone's Interaction Analytics solutions,
pre-configured AI solutions for conversational intelligence that
automatically extract insights from customer interactions including
voice calls, texts, emails, chats, social streams, images and
videos in near-real-time, enabling better decision-making while
boosting revenues, reducing operations costs and improving customer
satisfaction.
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the full release here:
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Veritone announces Interaction Analytics,
revealing three pre-configured AI solutions for customer contact
center and social media insights. (Graphic: Business Wire)
Veritone's Interaction Analytics solutions, powered by
Veritone’s proprietary aiWARE operating system, offer
customer-facing enterprise departments –– including sales,
marketing, customer service and professional services –– automated
insights into customer interactions, which are typically locked
within unstructured data sources and require costly, time-consuming
manual review to gain business value. As a result, enterprises have
been missing out on key insights, until now. With Veritone’s
near-real-time and historical data-driven AI solutions, businesses
can now better understand and act upon their interactions with
customers across these communication channels.
Other conversational intelligence solutions offer point
solutions that deliver specific insights, but do not accommodate
custom requirements and integrations, and rely solely on historical
data sets. Because Veritone’s Interaction Analytics solutions are
built on the highly scalable and customizable aiWARE platform,
customers can take advantage of near-real-time insights and can
configure their project for any ingestion source, AI model or
integration point, supporting any conversational intelligence use
case.
Veritone has initially introduced three aiWARE-powered,
pre-configured Interaction Analytics solutions for enterprise
customers:
- Contact center compliance, to transcribe call recordings
and make them searchable for company and regulatory
compliance.
- Contact center insight, to identify callers, transcribe
calls, gauge intent and measure sentiment for reduced costs and
satisfied customers.
- Social media insight, to listen, learn and leverage
brand and competitor insights across an organization’s social media
presence.
Additionally, organizations can address other use cases with
unique solutions enabled by the aiWARE low-code Automate Studio
workflow tool, built either by the customer, the implementation
partner or Veritone's professional services team. Organizations can
also use aiWARE’s intelligent data lake to store AI-generated
insights and report on them with their visualization tool of
choice.
“Veritone’s Interaction Analytics sheds light on the 80% of the
world's data trapped in unstructured data sources, opening up vast
new opportunities for our analytics business,” said Mark Frisch,
CEO & founder of Marquee Crew, a data and analytics company.
“Since these solutions are powered by Veritone aiWARE, we know we
will always have the best AI models available for extracting data
and insight from video, images, audio and text."
With Veritone Interaction Analytics, enterprises can take
advantage of AI-powered customer interaction insights across a wide
range of their unstructured data, including:
- Video and audio recordings from sales and professional
services calls to improve training, identify feature, product
or brand mentions, measure how often certain key words and phrases
are mentioned and correlate to successful or unsuccessful outcomes,
and detect conversational sentiment.
- Audio files from call center, telemedicine or financial
services calls to monitor compliance, analyze sentiment and
ensure that representatives stay on topic.
- Social media content (video, audio, images, gifs) for
marketing and product intelligence to recognize potential
partnerships, maintain brand strength and understand customer
sentiment on product or brand.
“It is important for enterprises to extract as much insight as
possible from their data to stay competitive,” said Chad Steelberg,
chairman and CEO of Veritone. “In an increasingly digital world,
more unstructured data is available than ever before. With every
call, text and social media interaction that occurs, enterprises
need an automated way to extract insights from this data.
Artificial intelligence that is easy to use and delivers
near-real-time takeaways will be key to making these insights
available to drive better business decisions.”
For more information on Veritone Interaction Analytics, visit
https://www.veritone.com/analytics/.
About Veritone
Veritone (NASDAQ: VERI) is a leading provider of artificial
intelligence (AI) technology and solutions. The company’s
proprietary operating system, aiWARE™, powers a diverse set of AI
applications and intelligent process automation solutions that are
transforming both commercial and government organizations. aiWARE
orchestrates an expanding ecosystem of machine learning models to
transform audio, video, and other data sources into actionable
intelligence. The company’s AI developer tools enable its customers
and partners to easily develop and deploy custom applications that
leverage the power of AI to dramatically improve operational
efficiency and unlock untapped opportunities. Veritone is
headquartered in Denver, Colorado and has offices in California and
London. To learn more, visit Veritone.com.
Safe Harbor Statement
This news release contains forward-looking statements, including
without limitation statements regarding Veritone's Interaction
Analytics solutions, their capabilities and the expected benefits
to customers. Without limiting the generality of the foregoing,
words such as “may,” “will,” “expect,” “believe,” “anticipate,”
“intend,” “could,” “estimate” or “continue” or the negative or
other variations thereof or comparable terminology are intended to
identify forward-looking statements. In addition, any statements
that refer to expectations, projections or other characterizations
of future events or circumstances are forward-looking statements.
Assumptions relating to the foregoing involve judgments and risks
with respect to various matters which are difficult or impossible
to predict accurately and many of which are beyond the control of
Veritone. Certain of such judgments and risks are discussed in
Veritone’s SEC filings. Although Veritone believes that the
assumptions underlying the forward-looking statements are
reasonable, any of the assumptions could prove inaccurate and,
therefore, there can be no assurance that the results contemplated
in forward-looking statements will be realized. In light of the
significant uncertainties inherent in the forward-looking
information included herein, the inclusion of such information
should not be regarded as a representation by Veritone or any other
person that their objectives or plans will be achieved. Veritone
undertakes no obligation to revise the forward-looking statements
contained herein to reflect events or circumstances after the date
hereof or to reflect the occurrence of unanticipated events.
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version on businesswire.com: https://www.businesswire.com/news/home/20210505005202/en/
Allison Zullo Walker Sands, for Veritone
veritone@walkersands.com 330-554-5965
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