DENVER, Jan. 14, 2020 /PRNewswire/ -- TTEC Holdings,
Inc. (NASDAQ: TTEC), a global customer experience technology and
services company focused on the design, implementation and
delivery of transformative contact center solutions for many of the
world's most iconic and disruptive brands, today announced it has
received Federal Risk and Authorization Management Program
(FedRAMP) JAB Authorized status, at the Moderate impact level, for
its Software-as-a-Service government contact center
solution.
TTEC is dedicated to delivering secure cloud contact centers,
ensuring citizen information is kept secure and confidential.
TTEC's Software-as-a-Service contact center platform is a
Cisco powered contact center software solution listed on the
FedRAMP Marketplace, a searchable database of all cloud products
and services that are undergoing, or have gone through, the process
of meeting the federal government's security regulations and
mandates. TTEC is now officially listed on the FedRAMP
Marketplace as FedRAMP Authorized at the Moderate impact
level.
Steve Pollema, Chief Operating
Officer, TTEC Digital remarked, "Our FedRAMP status will enable
cost-effective procurement and rapid implementation of our solution
for government agencies and extends further value to those agencies
we are actively serving in this sector."
The FedRAMP program provides a standardized approach to security
assessment, authorization and continuous monitoring for cloud
products and services. The FedRAMP JAB P-ATO has the approval of
CIOs from the Department of Defense, the General Services
Administration, and the Department of Homeland Security.
"Staying true to our mission to deliver highly secure and
reliable cloud-based solutions for our clients, we committed to
move beyond a FedRAMP Agency Authorization, for our Cisco product,
to a FedRAMP JAB Authorization with IL4," added Kip James, TTEC Vice President and Chief
Information Security Officer. "Meeting the stringent security
and reliability standards for the FedRAMP JAB Authorization not
only demonstrates our commitment to clients in the federal sector,
but is also a testament to TTEC's ongoing commitment to provide the
highest levels of security for all our clients."
To learn more about TTEC's government solutions, please visit
ttecgov.com.
About TTEC:
TTEC Holdings, Inc. (NASDAQ: TTEC) is a leading global customer
experience technology and services company focused on the design,
implementation and delivery of transformative customer experience
for many of the world's most iconic and disruptive brands. The
Company delivers outcome-based customer engagement solutions
through TTEC Digital, its digital consultancy that designs and
builds human centric, tech-enabled, insight-driven customer
experience solutions for clients and TTEC Engage, its delivery
center of excellence, that operates customer acquisition, care,
fraud prevention and detection, and content moderation services.
Founded in 1982, the Company's 48,500 employees operate on six
continents across the globe and live by a set of customer-focused
values that guide relationships with clients, their customers, and
each other. To learn more about how TTEC is bringing humanity to
the customer experience, visit www.ttec.com.
About FedRAMP:
The Federal Risk and Authorization Management Program (FedRAMP) is
a government-wide program that provides a standardized approach to
security assessment, authorization, and continuous monitoring for
cloud products and services. The goals of FedRAMP are to accelerate
the adoption of secure cloud solutions through reuse of assessments
and authorizations, increase confidence in the security of cloud
solutions, achieve consistent security authorizations using a
baseline set of agreed upon standards for cloud solutions, ensure
consistent application of existing security practices, increase
confidence in security assessments and increase automation and near
real-time data for continuous monitoring.
Trademark Note: Cisco and the Cisco logo are trademarks or
registered trademarks of Cisco and/or its affiliates in the U.S.
and other Countries.
Investor
Contact
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+1.303.397.8641
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Address
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80112
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Contact
ttec.com
+1.800.835.3832
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SOURCE TTEC Holdings, Inc.