DENVER, Oct. 28, 2019 /PRNewswire/ -- TTEC
Holdings, Inc. (NASDAQ: TTEC), a leading digital global
customer experience technology and services company focused on the
design, implementation and delivery of transformative solutions for
many of the world's most iconic and disruptive brands, acquired
FCR, a U.S.-based digitally enabled customer experience provider
focused on the direct to consumer, e-commerce and hypergrowth
markets. The acquisition is anticipated to be immediately accretive
and is aligned to TTEC's continued focus on driving organic growth
through the omnichannel enablement of the most innovative and
disruptive brands in the digital economy.
Headquartered in Eugene,
Oregon, FCR is a leading expert in providing innovative
customer care, social media community management, content
moderation, technical support and business process solutions for
emerging and digitally native hypergrowth clients. Founded in 2005,
FCR currently supports more than 80 born digital clients in the
high tech, health tech, e-commerce and financial services
industries, and employs approximately 2,000 colleagues across 11
locations.
"FCR's agile model is a perfect complement to our scalable
customer engagement platform," said Ken
Tuchman, chairman and chief executive officer of TTEC. "The
combination of our strong hypergrowth client base and FCR's
portfolio of emerging brands clearly establishes TTEC as the
leading CX provider to the digitally enabled economy. Their
award-winning team creates exceptional customer engagement
solutions for fast-growing companies that need a responsive and
nimble partner. As FCR's clients scale their business and expand
globally, we can leverage our global footprint and Humanify Cloud
platform to deliver superior customer experience by bringing
humanity to business at scale."
FCR will retain its name and become a stand-alone entity inside
TTEC's Engage business. Matthew
Achak, FCR's president and founder and Katheryn Carnahan, FCR's chief operating
officer, will continue to lead FCR's operations while John Stadter, chairman, will transition into an
advisory role and continue in his role as an FCR board member.
"TTEC is known as the pioneer and industry leader in customer
experience transformation and one of the only companies in the
world who can deliver both the technical and human expertise to
meet the omnichannel, AI, ML and automation needs of our existing
and aspiring unicorn clients at global scale," said Achak. "In TTEC
we have found the perfect partner and complement to help take our
business and clients to the next level. Culturally, we share a
focus on employee experience that results in unmatched,
award-winning customer experiences for our clients. With TTEC's
extensive global reach, Humanify Cloud Technology Platform and
shared commitment to employee experience, we believe the TTEC / FCR
partnership will allow us to meet the CX needs of our clients today
and create long-lasting relationships that grow with them in the
future."
About TTEC:
TTEC Holdings, Inc. (NASDAQ: TTEC) is a
leading digital global customer experience (CX) technology and
services company focused on the design, implementation and delivery
of transformative customer experience, engagement and growth
solutions. The Company's TTEC Digital business provides
insight-driven, outcome-based and AI-enabled omnichannel cloud
platforms and CX consulting solutions and its TTEC Engage business
delivers operational excellence through customer care, acquisition,
retention, fraud prevention and detection, and content moderation
services. Founded in 1982, the Company's 48,000 employees operate
on six continents across the globe and live by a set of
customer-focused values that guide relationships with clients,
their customers, and each other. To learn more about how TTEC is
bringing humanity to the customer experience, visit
www.ttec.com.
About FCR:
Headquartered in Eugene, Oregon, with domestic customer
experience centers across the U.S. as well as international
locations in Mexico and
Poland, FCR has built a new class
of high-quality customer experience and business process
outsourcing solutions. The company provides a wide range of
omnichannel customer experience and business process solutions to
industries that include high tech, startups, e-commerce, gaming,
healthcare, retail, travel and hospitality, and various sectors of
the digital economy. Founded in 2005, FCR (First Call Resolution,
LLC) currently supports more than 80 clients and employs
approximately 2,000 colleagues across nine customer experience
centers in the United States. FCR
is changing the face of the CX industry, one call, email, instant
message, text, and video conference at a time. To learn more about
the company, visit www.gofcr.com for further information.
FORWARD-LOOKING STATEMENTS
This release contains forward-looking statements within the
meaning of the Private Securities Litigation Reform Act of 1995.
These statements are based on the current beliefs and expectations
of TTEC Holding, Inc.'s management and are subject to significant
risks and uncertainties. Specifically, we would like for you to
focus on risks related to our strategy execution, our ability to
innovate and introduce technologies that are sufficiently
disruptive to allow us to maintain and grow our market share,
cybersecurity risk and risks inherent to our equity structure.
Actual results may differ from what is expressed in the
forward-looking statements. Factors that could cause TTEC's results
to differ materially from those described in the forward-looking
statements can be found in TTEC's Annual Report on Form 10-K for
the year ended December 31, 2018,
which has been filed with the U.S. Securities and Exchange
Commission (the "SEC") and is available on TTEC's website
www.ttec.com, and on the SEC's public website at www.sec.gov. TTEC
Holdings, Inc. does not undertake to update any forward-looking
statements.
Investor
Contact
Paul
Miller
+1.303.397.8641
|
Media
Contact
Nick
Cerise
+1.303.397.8331
|
Address
9197 South Peoria
Street
Englewood, CO
80112
|
Contact
ttec.com
+1.800.835.3832
|
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SOURCE TTEC Holdings, Inc.