Rimini Street Announces Immediate Availability of Its Alternative Maintenance & Support Program for Siebel Software Licensees
January 05 2006 - 1:11PM
Business Wire
Rimini Street, Inc., an alternative maintenance and support
provider for Siebel software licensees (NASDAQ:SEBL), today
announced the immediate availability of its anticipated Rimini
Street Support Services for Siebel Products. Since its launch
several months ago, Rimini Street has worked to build the necessary
processes, tools and infrastructure to provide a next-generation
support program that will enable Siebel 5.x, 6.x (2000), and 7.x
licensees to remain on their current software release without any
required upgrades for years to come and with significant annual
savings of 50 percent or more. "With Oracle now preparing to take
control of Siebel Systems, many Siebel licensees are adopting a
'wait and see' approach to any additional, significant investment
in their existing Siebel implementations," said Seth Ravin,
president & CEO of Rimini Street. "Whether a Siebel licensee is
choosing to hold steady on their current release, just wants to get
additional years of return out of their existing Siebel investment,
or is looking for more valuable support at a significantly lower
annual cost, Rimini Street now offers a more affordable,
high-quality and specialized support and maintenance option to meet
the current and long-term needs of Siebel licensees." Rimini Street
Redefines Enterprise Software Support Rimini Street's objective is
not simply to provide a more affordable maintenance and support
program for Siebel licensees, but also to offer a program that
delivers the actual services clients need most for day-to-day
operational success. To achieve this goal of a higher-value, more
relevant next-generation support model, Rimini Street has redefined
enterprise software support. Rimini Street Support Services -
Groundbreaking Program Highlights: -- Support for Client-Made
Customizations. While traditional enterprise software vendor and
first-generation third party support programs leave licensees
exposed by only including support for "vanilla," uncustomized
software code, Rimini Street includes support coverage for
client-made code customizations at no additional fee, providing a
complete support coverage solution for Siebel licensees. -- Support
for Performance-Related Issues. Consistent with Siebel software use
in call-center environments, system performance is a critical
operational requirement for Siebel licensees. Traditional
enterprise software vendor and first generation third party support
programs do not provide general coverage for performance tuning
issues, and licensees are usually forced to hire consultants at
additional cost. Rimini Street includes support coverage for
performance-related issues at the application and technology
foundation layers of client systems. -- Support for
Interoperability. Siebel systems operate in complex environments
with a variety of other software and system layers. Traditional
enterprise software vendors and first generation third party
support programs do not include general coverage of environmental
issues outside the software package. Rimini Street includes support
coverage of environmental issues, and will work with other software
vendor support organizations to try and diagnose and recommend
solutions to complex environmental interoperability issues. --
Flexible Support Terms. Traditional enterprise software vendors and
first generation third party support providers require prepaid
and/or non-cancelable support terms, which require significant
commitments by licensees and may not align with IT investment
strategies, budgets, or cash flow models. To assure Rimini Street
clients have maximum flexibility with no long-term commitments,
Rimini Street Support Agreements have monthly, quarterly, and
annual billing options, and are cancelable at any time, for any
reason, with prorated fees. Recognized Leadership Concurrent with
the unveiling of Rimini Street Support Services for Siebel
Products, the company also announced today that Rimini Street
president & CEO Seth Ravin recently was named by The Enterprise
Software Observer as one of 25 next generation leaders of the
enterprise software industry - joining other industry influentials
who, according to the publication, "promise to have an impact on
the industry as dramatic as an Ellison, a Gates, or a Premji."(1)
Other recognized leaders include senior executives from Oracle, SAP
and Salesforce.com. "With his past entrepreneurial successes in the
enterprise software industry, Seth Ravin demonstrates that he has
the strategic vision and the tactical ability to create a
disruptive business model," said J. Bruce Daley, executive editor
of The Enterprise Software Observer. "As he continues to build on
what he has learned through his new venture with Rimini Street, Mr.
Ravin is one of the executives to watch in 2006." About Rimini
Street, Inc. Rimini Street, Inc. is the only enterprise software
support provider with a proven, experienced third party maintenance
management team with a long track-record of delivery, and
exclusively focused on the needs of Siebel software licensees.
Rimini Street is headquarted in Las Vegas, with Global Support
Centers in Foster City, Calif. and Durham, NC. For more
information, visit www.RiminiStreet.com or call (702) 839-9671.
Rimini Street and the Rimini Street logo are trademarks of Rimini
Street, Inc. All other company and product names may be trademarks
of their respective owners. Copyright (C) 2005-2006. All rights
reserved. (1)
http://brucedaley.typepad.com/esofto/2005/11/index.html
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