BURLINGTON, Mass., Dec. 7,
2020 /PRNewswire/ -- Nuance Communications, Inc. (NASDAQ:
NUAN) today announced that McLeod Health has deployed the Nuance
Surgical Computer-Assisted Physician Documentation (CAPD) solution
to ensure appropriate reimbursement while also saving surgeons
time, reducing administrative burden, and improving their overall
McLeod is a large healthcare network in Florence, South Carolina that differentiates
itself on innovation and quality. Like many hospital systems,
McLeod experienced canceled and delayed surgeries earlier this year
due to COVID-19. The organization needed a solution that would help
it maintain financial integrity and thus stability while setting a
solid foundation for managing an influx of surgical patients as a
result of the COVID-19 delays. "Elective surgeries are high-volume
procedures that account for a significant amount of revenue for our
organization which is critical to enabling us to care for our
community. When documentation isn't accurate and complete, it can
result in billing delays, financial losses, and additional costs.
We needed a way to improve the revenue cycle process," said
Bryon K. Frost, MD, VP, and CMIO,
McLeod Health. "Having implemented Nuance Dragon Medical One, we
knew Nuance could deliver results. Nuance's Surgical CAPD has had a
positive impact on provider and patient satisfaction – and
our hospital's bottom-line."
McLeod was familiar with Nuance's innovative speech solutions
for front-end documentation capture. Two years ago, the
organization transitioned to Nuance's cloud-based infrastructure
Dragon Medical One and has close to 90 percent adoption among
McLeod's physician network. Based on this success, McLeod chose to
add Nuance Surgical CAPD to their existing Dragon Medical One
"Surgeons and the organization don't get reimbursed for the
services provided unless the documentation reflects the appropriate
detail of the procedures performed," said Diana Nole, Executive Vice President and General
Manager of Healthcare at Nuance. "Approximately two percent of net
surgical revenue can be at risk due to incomplete and inaccurate
surgical documentation. We are excited to partner with McLeod
Health to deliver surgical note completeness for improved accuracy
of coding and billing to help them sustain financial
The Nuance Surgical CAPD AI-powered, cloud-based solution guides
surgeons through the documentation process in real-time by
providing relevant, episodic, in-workflow guidance needed for
accurate and complete reimbursement. It also automates repetitive
tasks in real-time to increase the accuracy of operative notes and
streamline clinical documentation and coding. Financial and
operational outcomes are all carefully monitored and tracked with
advanced analytics to drive adoption and success.
To learn more about Nuance Healthcare Solutions and Services,
About Nuance Communications, Inc.
Nuance Communications (NASDAQ: NUAN) is a technology pioneer
with market leadership in conversational AI and ambient
intelligence. A full-service partner trusted by 90 percent of U.S.
hospitals and 85 percent of the Fortune 100 companies worldwide,
Nuance creates intuitive solutions that amplify people's
ability to help others.
Trademark reference: Nuance and the Nuance logo are
registered trademarks or trademarks of Nuance Communications, Inc.
or its affiliates in the United States and/or other
countries. All other trademarks referenced herein are the property
of their respective owners.
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SOURCE Nuance Communications, Inc.