MONETT, Mo., Feb. 15, 2018 /PRNewswire/ -- Jack Henry & Associates, Inc.®
(NASDAQ:JKHY) is a leading provider of technology solutions and
payment processing services primarily for the financial services
industry. Its Symitar® division today announced the
integration of jhaCall Center™ with the Episys®
core system. The comprehensive telephone support and member service
solution is designed to accommodate credit unions' evolving
operating environments and digital initiatives, helping them expand
channel availability and meet expectations for on-demand services
access.
Call centers are growing in complexity as a means to support
self-service channels and around-the-clock financial services.
Symitar is proactively partnering with Episys credit unions to
provide them with integrated, institution-branded call center
services that advance the digital channel and elevate the member
experience. jhaCall Center is offered through an a la carte
approach, whereby credit unions engage for one or more of the
available services: full call center outsourcing, after hours call
center support, and/or event-based call center support. Credit
unions choose their services and the delivery model so that the
solution meets each institution's individual needs – specific to
when and where they require assistance, including the type of calls
supported.
Montgomery, Alabama-based MAX
Credit Union is the first to deploy jhaCall Center, focusing
on after hours support. The $1.3
billion institution has members in all 50 states and the
simple logistics of serving various time zones as attentively as
the credit union desired presented a challenge. MAX would incur
spikes in call volume on Friday afternoons and Monday mornings,
leading into and coming back from the weekend when the credit union
was not fully available in a branch setting.
Scott Lindley, CIO of MAX Credit
Union, said, "jhaCall Center extends member assistance to
the evenings, weekends and holidays. By outsourcing our call center
for after hours support, we expect to see a major improvement in
efficiencies alone. The call center resources we receive are an
extension of the MAX family, providing the same level of service in
the same way as our own employees would."
The integration between jhaCall Center with both the
credit union's core operating platform, Episys, and its home
banking solution was a significant value-add to MAX. The extent of
the integration allows the call center to verify members
immediately, thereby able to support any concerns and transactions
without delay.
Ted Bilke, president of Symitar,
added, "Credit unions want to continue advancing the services they
offer outside of traditional banking hours, but that requires
providing equal access and support. With jhaCall Center,
credit unions like MAX can serve their members more effectively in
peak traffic hours, after hours, on holidays – whenever it is
needed. Now, there is flexibility to the process without
compromising efficiencies, levels of service, or the internal
resources needed to maintain excellence."
About Symitar
Symitar, a division of Jack Henry
& Associates, Inc.®, is the leading provider of
integrated computer systems for credit unions of all sizes. Symitar
has been selected as the primary technology partner by more than
800 credit unions, serving as a single source for integrated,
enterprise-wide automation and as a single point of contact and
support. Additional information is available at
www.symitar.com.
About Jack Henry &
Associates, Inc.
Jack Henry & Associates,
Inc.® (NASDAQ: JKHY) is a leading provider of technology
solutions and payment processing services primarily for the
financial services industry. Its solutions serve approximately
9,000 customers nationwide, and are marketed and supported through
three primary brands. Jack Henry Banking®
supports banks ranging from community banks to multi-billion dollar
institutions with information processing
solutions. Symitar® is a leading provider of
information processing solutions for credit unions of all
sizes. ProfitStars® provides highly
specialized products and services that enable financial
institutions of every asset size and charter, and diverse corporate
entities to mitigate and control risks, optimize revenue and growth
opportunities, and contain costs. Additional information is
available at www.jackhenry.com.
Statements made in this news release that are not historical
facts are forward-looking information. Actual results may
differ materially from those projected in any forward-looking
information. Specifically, there are a number of important
factors that could cause actual results to differ materially from
those anticipated by any forward-looking information.
Additional information on these and other factors, which could
affect the Company's financial results, are included in its
Securities and Exchange Commission (SEC) filings on Form 10-K, and
potential investors should review these statements. Finally,
there may be other factors not mentioned above or included in the
Company's SEC filings that may cause actual results to differ
materially from any forward-looking information.
JKHY-SY
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SOURCE Jack Henry &
Associates, Inc.