Frontier Communications Employees in Nebraska Ratify Contract with CWA
July 16 2014 - 10:24AM
Business Wire
Employees Put the Customer First
Employees of Frontier Communications (NASDAQ: FTR) in Kearney
and Columbus, Nebraska represented by the Communications Workers of
America (CWA) (www.cwa-union.org) Local 7471 have ratified a
customer service-focused labor agreement with the company, said
Kevin Wallick, Frontier’s Area General Manager for Nebraska.
The agreement was ratified June 25, 2014. Frontier and union
bargaining committees worked together to address issues that were
priorities for both parties: intense competition in the
telecommunications industry, challenging economic times, the
importance of hiring and retaining the best employees and providing
competitive wages and benefits.
CWA Local 7471 represents 30 sales and service technicians and
retail sales specialists who serve Frontier customers in Kearney
and Columbus. The ratified contract, which expires May 17, 2017,
will help Frontier remain competitive and enhance customer service
while continuing to provide solid wages and benefits to its
Nebraska-based union employees.
"Facing a tough economic and increasingly competitive business
environment, CWA 7471 and Frontier worked cooperatively to reach
their respective objectives,” said Wallick. “Everyone recognized
that we are all in this together, and the ratification is a
‘win-win’ outcome for our employees, our customers and our
future."
Frontier and Local 7471 leadership collaborated on many
operational and economic issues, noted Shayne Zwiener, Frontier’s
Local Manager for Nebraska, and both groups focused on putting the
customer first. Citing a true team effort between Local 7471 and
Frontier, Zwiener said the bargaining was frank and focused with
all aware of the impact of the agreement upon the customer
experience. “Frontier has the best employees in the industry. I am
proud they have our customers’ backs and place the customer
paramount in all they do. They strive daily to deliver the highest
quality broadband, voice and video services to residential and
business customers in Nebraska and across the country,” said
Zwiener.
With approximately 13,700 employees across 27 states, Frontier
serves markets coast to coast, with customers in the rural
heartland as well as metro areas, added Zwiener. “Frontier is a
truly all-American company, with 100 percent of our workforce based
in the United States. Frontier was named a 2014 `Top 100’ Military
Friendly Employer®, recognizing our partnerships, support and
robust focus on military hiring.”
To learn more about Frontier’s veteran hiring initiatives, visit
frontier.com/militarysupport.
About Frontier Communications
Frontier Communications Corporation (NASDAQ: FTR) offers
broadband, voice, satellite video, wireless Internet data access,
data security solutions, bundled offerings, specialized bundles for
residential customers, small businesses and home offices and
advanced communications for medium and large businesses in 27
states. Frontier's approximately 13,700 employees are based
entirely in the United States. More information is available
at www.frontier.com.
Frontier CommunicationsChristy Reap, Communications
ManagerChristine.Reap@ftr.com(203) 614-4703www.frontier.com
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