CSG Forms New Experiences Practice to Support Business Transformation Efforts Worldwide
May 12 2020 - 8:00AM
Business Wire
CSG® (NASDAQ: CSGS) has launched a new Experiences
Practice focused to helping organizations strategize, design and
deliver transformational customer experiences. This new
solution-oriented practice provides a comprehensive array of
capabilities and methodologies designed to accelerate strategic
growth and new business ventures.
“The way customers choose and engage with products and providers
is changing, and new disrupters are resetting the standard for a
preferred experience," said Huntley Bakich, senior vice president
and head of the CSG Experiences Practice. "This evolution is
forcing traditional providers to rethink everything from their
business models to their customer engagement strategies in order to
earn and maintain customer loyalty. CSG's unique 360-degree
approach helps uncover and implement the most relevant insights to
fuel the creation and delivery of innovations to help companies
compete and win."
The CSG Experiences Practice was created from the January 2020
acquisition of certain assets of Tekzenit, Inc., a global digital
design firm focused on end-to-end business model innovations. For
almost 20 years, Tekzenit has been trusted to design and deliver
transformational experiences across a wide variety of industries
for companies around the world, including AT&T, Airtel, Capital
One, Microsoft and Deutsche Telekom.
CSG’s mission is to deliver innovative customer engagement
solutions to help businesses acquire, monetize, engage and retain
customers. The CSG Experiences Practice focuses on three core areas
to help service providers take an outside-in look at their business
and identify those areas where they can offer differentiated
experiences to drive their long-term success:
- Strategy and Consulting: Using a strategic framework
that combines proven methods and proprietary tools, CSG identifies
and activates stakeholder and customer voices to drive innovation
across entire business models.
- Design Mastery: Producing unparalleled innovative
design, CSG intersects end-user ambitions with art-of-the-possible
engagements into award-winning experiences.
- Technology Enablement: Leveraging proven methodologies,
CSG activates a creative technical capability that exploits
imaginative bounds with practical results.
"Earning and fostering customer loyalty will prove to be the
deciding platform from which to launch new offerings and
capabilities required to adapt and compete in the future," added
Bakich. "The CSG Experiences Practice brings a holistic approach to
evolving and ultimately transforming customer experiences while
overcoming legacy challenges."
For more information about the CSG Experiences Practice, visit
csgi.com/experiences.
About CSG
For more than 35 years, CSG has simplified the complexity of
business, delivering innovative customer engagement solutions that
help companies acquire, monetize, engage and retain customers.
Operating across more than 120 countries worldwide, CSG manages
billions of critical customer interactions annually, and its
award-winning suite of software and services allow companies across
dozens of industries to tackle their biggest business challenges
and thrive in an ever-changing marketplace. CSG is the trusted
partner for driving digital innovation for hundreds of leading
global brands, including AT&T, Charter Communications, Comcast,
DISH, Eastlink, Formula One, Maximus, MTN and Telstra. To learn
more, visit our website at csgi.com and connect with us on LinkedIn
and Twitter.
Copyright © 2020 CSG Systems International, Inc. and/or its
affiliates (“CSG”). All rights reserved. CSG® is a registered
trademark of CSG Systems International, Inc. All third party
trademarks, service marks, and/or product names which are
referenced in this document are the property of their respective
owners, and all rights therein are reserved.
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Brad Jones Public Relations CSG +1 (303) 200-3001
brad.jones@csgi.com
David Banks Investor Relations CSG +1 (303) 200-3127
david.banks@csgi.com
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