Sprint Selects Synchronoss to Lead its Digital Transformation
February 25 2018 - 6:09PM
Business Wire
Digital platform will see Sprint increase
revenue, reduce costs and simplify its IT operations
Synchronoss Technologies, Inc. (NASDAQ:SNCR), a global leader
and innovator of cloud, messaging, and digital products, today
announced it has been selected by Sprint to lead the transformation
of its online environment for business customers. Synchronoss’
Digital platform will help Sprint simplify its online order
management process, generate more revenue, and reduce its costs.
Stage one of the new deployment will be focused on Sprint’s
wireless business customers, but will extend to include wireline,
IoT, and Sprint value added solution business operations in the
future.
Sprint, through its Sprint Now program, remains on the digital
transformation offensive, enhancing its online channels to
constantly improve its customer experience. Sprint’s relationship
with Synchronoss is central to this initiative as it looks to
simplify its online order management process, through the creation
of a converged customer experience portal. Once accessed, this
portal will enable all Sprint business users to view and manage
existing services simply and securely.
The consolidation of all Sprint’s business services onto one
common platform will see the operator radically improve
time-to-market for new services. The streamlining of the online
ordering capability will create new real-time service bundling
opportunities for Sprint. These will be further enhanced by
Synchronoss’ ability to provide premium customer insights and
analytics to Sprint. This data can be further interpreted to build
enhanced, personalized, and better targeted offers to further drive
service engagement and monetization.
Synchronoss’ Digital platform is a pre-integrated product,
providing a fully personalized and tailored customer interface. It
therefore requires less operator legacy system integration and can
be operationalized rapidly. This will help Sprint remain highly
agile and able to quickly capitalize on new opportunities.
Furthermore, as a self-care focused customer portal, Synchronoss’
Digital platform will drive dramatic customer care savings by
diverting contacts away from the call center environment.
“Our Sprint Now transformation program is a multi-dimensional
strategy, designed to offer the best possible user experience,
while making us more agile, innovative, and profitable,” says Kim
Green-Kerr, SVP, Sprint Business Solutions. “Our relationship with
Synchronoss will help us dramatically simplify our online
environment for our business customers, giving them control of
their order management and customer care requirements. This will
combine to accelerate new service availability, drive better online
adoption, and reduce customer care costs.”
“The vast majority of global service providers are on a digital
transformation journey,” says Glenn Lurie, CEO, Synchronoss.
“Sprint is on the offensive looking to gain every ounce of value
from its online operations to become faster, more profitable while
delivering a better overall customer experience. Our Digital
service portfolio helps global operators strip cost and complexity
from their legacy order management, customer care and channels. It
will enable all global service providers to remain highly
competitive despite an increasingly challenging business
environment.”
About Synchronoss
Synchronoss (NASDAQ: SNCR) transforms the way companies create
new revenue, reduce costs and delight their subscribers with cloud,
messaging and digital products, supporting hundreds of millions of
subscribers across the globe. Synchronoss’ secure, scalable and
groundbreaking new technologies, trusted partnerships and talented
people change the way Technology-Media-Telecommunications customers
grow their business. For more information, visit us at
www.synchronoss.com.
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