CFCU Community Credit Union Selects nCino to Boost Operational Efficiencies
December 12 2017 - 7:50AM
Business Wire
Credit union chooses cloud-based platform to
increase process efficiency, consistency
nCino, the worldwide leader in cloud banking, today announced
that $1 billion-asset CFCU Community Credit Union has selected its
Bank Operating System to increase transparency and speed across its
commercial lending operations.
Based in Ithaca, New York, CFCU Community Credit Union serves
more than 70,000 members and is one of the largest credit unions in
the state. As the credit union grew in recent years, it began to
recognize some back office inefficiencies of its spreadsheet- and
email-based processes. Adopting nCino’s Bank Operating System gives
the credit union a single, secure cloud-based platform, built on
Salesforce.com, that combines customer relationship management
(CRM), loan origination, deposit account opening, workflow,
enterprise content management, business process management, digital
engagement and instant reporting. CFCU Community Credit Union
expects the platform to help break down silos and streamline
business lending from origination to closing.
“Our growth over the past several years prompted us to take a
closer look at our operational procedures and identify where we
could boost both efficiencies and the member experience,” said
Cathy Benson, chief lending officer at CFCU Community Credit Union.
“With nCino’s platform, we’ll be able to configure processes and
workflows to best fit our institution’s unique needs. At the same
time, the technology will create internal transparency and
accountability around the status and ownership over each activity,
allowing us to ultimately better serve our members.”
CFCU Community Credit Union will also be leveraging the Bank
Operating System’s Customer Portal, an interactive gateway that
enables credit union employees and members to securely interact and
digitally share documents. The Customer Portal empowers members
with visibility into the status of their loans and information
about what actions are required to move the loan process forward.
This transparency, combined with easier communication and faster
loan turnaround times, will contribute to stronger member
relationships.
“Forward thinking financial institutions such as CFCU Community
Credit Union recognize that successful growth must be supported by
efficient and scalable processes,” said Paul Clarkson, senior vice
president of community and regional financial institutions at
nCino. “With nCino’s Bank Operating System, the credit union will
be able to reduce manual processes in favor of increased
automation, adding new efficiencies and productivity into critical
banking operations.”
About nCino
nCino is the worldwide leader in cloud banking. With its Bank
Operating System, built on the Salesforce platform, financial
institutions can deliver the speed and digital experience that
customers expect, backed by the quality and transparency that
bankers need. Follow @nCino or visit www.ncino.com.
About CFCU Community Credit Union
CFCU Community Credit Union was chartered in 1953 and currently
has approximately 190 employees, one billion dollars in assets,
more than 70,000 members. CFCU serves members who live, work,
worship or attend school in Tompkins, Cortland, Cayuga, Ontario and
Seneca Counties, as well as any business or organization located in
those Counties. CFCU’s mission is to provide the highest level of
personal financial services in a friendly, professional manner. One
of CFCU’s most important guiding principles continues to be the
belief that giving back by volunteering time, energy, financial
support and expertise will make the communities it serves better
places to live and work. Transforming generations and communities.
Simply. Personally. For more information,
visit www.mycfcu.com.
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For nCinoMegan Fort,
+1-678-781-7223megan@williammills.comorNatalia Moose,
+1-910-248-4602natalia.moose@ncino.com