SAN MATEO, Calif., May 23, 2018 /PRNewswire/ -- Brekeke
Software today announced the release of a new version of Brekeke
Call Center Suite (CCS). The new version of Brekeke CCS supports
Aculab's Prosody S, adding the ability to accurately detect an
answering machine or a live person. This function is most useful
when it is used with Brekeke CCS to make outbound marketing/sales
calls. With this newly added function, the call center service
provider can accurately and effectively distribute calls to agents
when a live person is available at the receiving end, and process
pre-determined responses when an answering machine is
detected.
"We are proud to work with Aculab to present the improved
Brekeke CCS that can enhance effectiveness of call center
operations and offer better experiences for the customers they
serve," said Shin Yamade, Brekeke's
CEO. "We plan to add Aculab's VoiSentry in a future version of
Brekeke CCS that enables voice authentication, which will further
extend the security and efficiency of our products," added
Yamade.
David Samuel, CEO of Aculab,
added, "Many organizations, ranging from the smallest SME up to
multinational corporations, rely on robust contact solutions to
maintain customer loyalty and drive new revenue streams. Our
innovative technology combines both traditional and IP-based voice
processing capabilities such as interactive voice response (IVR),
answering machine detection/live speaker detection (AMD/LSD) and
automatic call distribution (ACD). This gives
forward-thinking developers like Brekeke Software the scalable
building blocks they need to deliver technical and commercial
excellence to their customers."
Aculab's Prosody S runs on a Windows or Linux host to provide
telephony resources for platforms such as contact centers, IP-PBXs,
media servers, fax servers and conferencing products. A customer
application using Prosody S, makes, receives and interacts with
calls using the Aculab Call API, enabling the integration of
telephony with business processes. Licensing on a per channel basis
and a distributed architecture enables Prosody S to be
cost-effective for systems of any size.
Brekeke CCS provides call center software for building
large-scale contact centers and cloud contact center services. To
learn more about Brekeke CCS, visit
http://www.brekeke.com/call-center/.
About Aculab
Aculab is an innovative company that
offers deployment proven enabling technology for any telecoms
related application. Its wide range of APIs serve the evolving
needs of automated and interactive systems, whether on-premise,
data center hosted, or cloud-based.
Aculab offers development APIs for voice, data, fax, speech and
SMS, on hardware, software and cloud-based platforms, giving users
the choice between capital investment and cost-effective, 'pay as
you go' alternatives.
Many years of experience in helping to drive its customers'
success has led to over 1000 customers, in more than 80 countries
worldwide, including developers, integrators and service providers,
adopting Aculab's technology for a wide variety of business
critical services and solutions.
Aculab's head office is located in Milton Keynes, UK. It has an office in the
USA.
About Brekeke Software
Brekeke Software, Inc., is an industry-leading developer of SIP
(Session Initiation Protocol) software products for IP (Internet
Protocol) network communications. With a variety of standards-based
SIP software, Brekeke products provide a highly scalable and
reliable voice and data communication platform for telephony
carriers, service providers, and enterprises. Founded in 2002,
Brekeke is headquartered in San Mateo,
California. For more information, visit
http://www.brekeke.com.
Contact Information
Aculab
Richard James
Telephone: +44 (0)1908 273843
Email: 195760@email4pr.com
Brekeke Software, Inc.
Tomoko Shimizu
+1 (650) 401-6636
195760@email4pr.com
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SOURCE Brekeke Software, Inc.