CX Today recognises Invoca as the foremost
visionary in the Conversational Intelligence category.
Additionally, expands its European presence with a new Data Centre
and the appointment of Duncan
MacPherson as UK Director of Sales.
LONDON, March 28, 2024 /PRNewswire/ -- Invoca, the
leading revenue execution platform for revenue teams, has won the
CX Today Award for 'Best Conversational Intelligence
Solution' of 2024. CX Today, the leading international news
publication honouring excellence in CX technology, hosted the CX
Awards to honour excellence in CX leadership, technology
innovation, and industry success.
"Invoca's exceptional work in conversational intelligence has
helped push the category forward, and we are thrilled to see their
accomplishments acknowledged at CX Awards 2024," said Charlie Mitchell, Senior Editor at CX Today and
host of the awards.
The award recognises Invoca's strength in empowering revenue
teams across marketing, contact centre sales, and customer
experience to enhance buying experiences, increase high-value
leads, and boost revenue. For businesses that acquire customers
over the phone, Invoca enables these digital marketing and contact
centre teams to collaborate to drive revenue growth. Invoca stands
out for capturing deep insights from consumer calls and digital
interactions and ingesting revenue driven by calls and other
metadata from CRM and contact centre solutions, making Invoca the
source of truth for consumer engagements.
"We're thrilled to be named the Best Conversational Intelligence
Solution of 2024 by CX Today as we highlight our longstanding
vision to help brands acquire customers and grow their revenue,"
said Gregg Johnson, CEO of Invoca.
"As AI pioneers in this space, having first introduced our broad
base of patented AI technologies in 2015, artificial intelligence
and machine learning are core to helping companies improve the
customer experience and connect the buyer journey."
The CX Awards' judging panel, including Dan Miller, Lead Analyst at Opus Research,
reviewed hundreds of applications for their organisation's ability
to improve overall customer experience through innovation and
high-impact features.
"Invoca continues to demonstrate that they are a clear leader in
conversational intelligence AI. We recognised Invoca for their
ability to employ a sophisticated blend of AI technologies —
including patented machine learning, generative AI, voice
biometrics, and deep learning neural networks, to drive revenue,"
said Dan Miller, CX Awards judge and
Lead Analyst at Opus Research.
Invoca Launches New European Platform and Data Centre Amid
U.K. Sales Leadership Expansion
Invoca continues to reinforce its commitment to maintaining data
excellence with unwavering reliability and strict adherence to
security standards. Protecting customer data privacy remains a top
priority, particularly given the heightened concerns surrounding
security and privacy. Invoca's new European platform and localised
data centres support its growing customer base by ensuring all
customers can adhere to the highest level of enterprise-grade data
privacy, and GDPR compliance standards. Invoca's powerful EU-based
infrastructure enables its customers to recreate the same Invoca
experience using the full feature suite while maintaining the
highest standards of quality.
Invoca has also welcomed Duncan
MacPherson as UK Director of Sales. MacPherson brings
extensive experience with large companies and start-ups selling
customer engagement solutions. This is part of an overall expansion
in the UK market, which includes hiring a localised sales and
customer success team, sales development, and marketing
support.
More Information:
- See the results you can get with Invoca's award-winning
conversation intelligence: https://www.invoca.com/customers
- Invoca's GDPR Compliance: Everything You Need to Know:
https://www.invoca.com/blog/invocas-gdpr-compliance-everything-you-need-to-know
- Watch the CX Today Awards winners revealed on demand:
www.cxtoday.com/cxawards
- Join Invoca's talented team today:
https://www.invoca.com/company/careers
About Invoca
Invoca is a revenue execution platform
that connects marketing and sales teams to help them track and
optimise the buying journey to drive more revenue. By using a
comprehensive revenue execution platform with deep integrations
with leading technology platforms, revenue teams can better connect
their paid media investments directly to revenue, improve digital
engagement, and deliver the best buyer experiences to drive more
sales. With Invoca, top consumer brands, including AutoNation,
DIRECTV, Mayo Clinic, Mutual of Omaha, and Verizon, experience unbelievable
results powered by undeniable data. Invoca has raised $184M from leading venture capitalists, including
Upfront Ventures, Accel, Silver Lake Waterman, H.I.G. Growth
Partners, and Salesforce Ventures. For more information, visit
www.invoca.com.
About CX Awards
Hosted by CX Today, the awards
ceremony has become the beacon of recognition for companies and
professionals pushing the envelope in the CX technology sphere.
The CX Awards 2024 is here for its fourth year and is bigger and
better than ever before! Winners of the 2023 awards included
Vonage, Calabrio, and UJET and more. Then, the ceremony included
exclusive streams from our people winners, Jay Patel from Webex and Kimberley Wood from Ultimate. Yet, this year's
event featured many more CX leaders who shared their unique takes
on the space.
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