Cubic Launches Trip Planning Services for Chicago’s Regional Transportation Authority
August 25 2020 - 7:02AM
Business Wire
Cubic Transportation Systems now providing RTA
with customer contact services from New York operations
facility
Cubic Corporation (NYSE:CUB) today announced its Cubic
Transportation Systems (CTS) business division recently launched
customer contact center services for the Regional Transportation
Authority (RTA), the financial and oversight body for Chicago
Transit Authority (CTA), Metra and Pace Suburban Bus. Cubic now
offers customer trip planning services for RTA out of its Western
New York operations center based in Amherst, NY.
“With our experience developing and deploying the Ventra system
for Chicago, we are thrilled with the opportunity to partner with
the RTA to provide regional trip planning customer contact center
services,” Sushil Rajendran, vice president and general manager,
Central Region, Americas for Cubic Transportation Systems.
“Expanding our services will allow us to continue to improve the
overall travel experience for Chicagoans.”
Cubic’s services for RTA include configuration of an interactive
voice response (IVR) system and inbound live agent contact center
services to support the RTA’s Chicago-area Travel Information
Center (TIC) services. Cubic’s telephony solution allows RTA
customers to obtain information through an IVR self-service channel
or by speaking with a customer service representative. Cubic has
designed and implemented telephony solutions and contact centers
throughout the world that average nearly 600,000 IVR calls and
200,000 live agent calls monthly.
“We are happy to partner with Cubic to operate the RTA Travel
Information Center, which is a vital resource for customers using
the regional transit system across Northeastern Illinois," said
Michael VanDekreke, director, Mobility Services at the Regional
Transportation Authority.
Cubic services RTA’s TIC from its 21,000 square foot operations
center in Western New York which officially opened in September of
2019.
About Cubic Corporation
Cubic is a technology-driven, market-leading provider of
integrated solutions that increase situational understanding for
transportation, defense C4ISR and training customers worldwide to
decrease urban congestion and improve the militaries’ effectiveness
and operational readiness. Our teams innovate to make a positive
difference in people’s lives. We simplify their daily journeys. We
promote mission success and safety for those who serve their
nation. For more information about Cubic, please visit
www.cubic.com or on Twitter @CubicCorp.
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Crystal Nguyen Corporate Communications Cubic Corporation PH:
858-505-2593 Crystal.Nguyen@cubic.com
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