RANCHO CORDOVA, Calif.,
June 17, 2020 /PRNewswire/ -- Health
Net Federal Services, LLC, (HNFS) a wholly-owned subsidiary of
Centene Corporation (NYSE:CNC), announced today that its call
center operations were certified as a Center of Excellence
by BenchmarkPortal for the eighth consecutive year. The Center
of Excellence recognition is one of the most prestigious awards in
the customer service and support industry.
"Health Net Federal Services is proud to be recognized for its
achievement of distinction through its certification as a Center of
Excellence for our eighth consecutive year," said Kathy Redd, President and CEO, HNFS. "This
recognition reinforces our mission to achieve rigorous standards of
BenchmarkPortal's certification and validates the strength and
success of our business practices."
Call centers achieve the Center of Excellence distinction based
on best-practice metrics drawn from the world's largest database of
objective and quantitative data that is audited and validated by
researchers from BenchmarkPortal. Only 10 percent of call centers
evaluated by BenchmarkPortal are certified as centers of
excellence.
"The achievement of the Center of Excellence represents a
contact center's commitment to delivering customer service that is
both effective and efficient. It is the culmination of important
initiatives that were undertaken to achieve sustainable service
excellence," said Bruce Belfiore, Chief Executive
Officer, BenchmarkPortal.
Audits of call centers operated by HNFS serve TRICARE
beneficiaries in the West Region and were conducted as part of the
certification process. TRICARE is the uniformed services health
care program for active duty, retired, Guard and Reserve, and their
families provided through the Defense Heath Agency at the U.S.
Department of Defense.
About Health Net Federal Services
Health Net Federal
Services has a long history of providing cost-effective, quality
managed health care programs for government agencies, including the
U.S. Departments of Defense and Veterans Affairs. For more than 30
years, HNFS has partnered with the Department of Defense to provide
health care services to the men and women who serve, and their
family members. Through the TRICARE program, HNFS currently assists
approximately 2.9 million beneficiaries in the TRICARE West Region,
including active duty, retired, National Guard and Reserve, and
family members. Health Net Federal Services was one of the first
companies in the U.S. to develop comprehensive managed care
programs for military families. In addition, HNFS provides quality
behavioral health services for active duty service members,
veterans and their families. Visit www.hnfs.com for more
information.
About Center of Excellence Certification
Call centers
and their managers who wish to implement best practices and attain
world-class performance in their industry have a unique opportunity
to certify their contact centers. BenchmarkPortal's rigorous
certification process has the advantage of referencing all
performance goals to their best practice database of thousands of
contact centers. Thus, contact centers will be held to performance
levels that will improve their competitive position, not just force
them to adhere to an arbitrary standard. Discover what the steps to
certification are and how they will improve your center's
performance, visit
www.BenchmarkPortal.com/contact-center-certification/.
About BenchmarkPortal
From its origins in 1995,
BenchmarkPortal has become a global leader in the contact center
industry, providing benchmarking, certification, and training,
consulting and industry reports. The BenchmarkPortal team of
professionals has gained international recognition for its
innovative approach to best practices for the contact center
industry. BenchmarkPortal hosts the world's largest database of
contact center metrics, which is constantly being refreshed with
new data. BenchmarkPortal's mission is to provide contact center
managers with the tools and information that will help them
optimize their efficiency and effectiveness in their customer
communications. For more information on BenchmarkPortal please
call 1-800-214-8929 or visit www.BenchmarkPortal.com.
View original
content:http://www.prnewswire.com/news-releases/health-net-federal-services-earns-prestigious-center-of-excellence-recognition-from-benchmarkportal-for-eighth-consecutive-year-301078858.html
SOURCE Health Net Federal Services, LLC