Avaya is Now a ‘Leader’ in Four of the Aragon
Research Globe Reports
Avaya (NYSE:AVYA), a global leader in solutions to enhance and
simplify communications and collaboration, today announced it
advanced to “Leader” position with Avaya Spaces® in The Aragon
Research Globe™ for Team Collaboration 2022. Avaya Spaces is an
all-in-one, AI-powered solution with calling, video meetings, chat,
posts, file sharing, and task management capabilities empowering
users with faster, always-on continuous collaboration. This year,
Avaya achieved “Leader” position in four of Aragon Research’s Globe
reports: Team Collaboration, Unified Communications and
Collaboration (UC&C), Video Conferencing, and Intelligent
Contact Center and is one of the only vendors in the industry
delivering customers and end-users a Total Experience – the
intersection of Customer, Employee, User, and Multiexperience –
with expertise across the entire landscape. the intersection of
Customer, Employee, User, and Multiexperience – with expertise
across the entire landscape.
In a market that focuses on all forms of collaboration and
communication, UC&C platforms including Avaya Spaces are now
integrated and intelligent, enabling what Aragon Research refers to
as “people-centric” collaboration. Now that hybrid work is the new
normal, team collaboration is the go-to collaboration application,
allowing people to get things done faster, easier, and more
completely – where humans and bots interact and work together.
According to the report1, authored by Aragon Research lead
analyst Jim Lundy, “Avaya continued to invest and innovate in
UC&C in 2021.” The report goes on to discuss how Avaya further
strengthened its overall portfolio. We believe that the following
capabilities contributed to us moving up in the report:
- Enhanced Avaya Spaces with composability for enabling precise
workflows and vertical applications. Also, Avaya’s integrations
with Google, Microsoft Teams and Office, and Salesforce/Slack.
- Larger and more interactive meetings infused with AI in
conjunction with NVIDIA, including AI noise removal and virtual
video green screens.
- A single-solution architecture through Media Processing Core
(MPC), which reduces bandwidth by 80 percent lowering costs and
increases speed-to-value.
"Collaboration tools like Avaya's provide persistency, ensuring
that work continues to progress across time and location for
business and customer problem solving," said Todd Zerbe, Senior
Vice President of Engineering, Avaya. He continued, "Collaboration
happens organically in response to shifting priorities and
availability of team participants, just like bumping into
colleagues in the hallway, or grabbing an open meeting room in a
traditional environment."
Avaya Spaces is built on a modular Communications Platform as a
Service (CPaaS) architecture for composable and customizable
experiences, enabling organizations to quickly build the experience
they need. Most recently, integration was added with on-premises
telephony, allowing organizations to leverage those capabilities.
Combined with meetings and team collaboration from the cloud within
the Avaya Spaces browser interface, everything is now in one
convenient place for the user.
In the report, Lundy outlined the future vision for
people-centric collaboration focused on a digital assistant or an
AI chatbot that will have the ability to perform several tasks such
as “schedule or begin a call, start recording, schedule, and launch
meetings, and more. AI chatbots will be able to accomplish more
tasks for people in the quest to make collaboration and
communications more seamless,” said Lundy.
The Aragon Research Globe is a market evaluation tool that
graphically depicts Aragon Research’s evaluation of a specific
market and its component vendors. Aragon Research examined 19 major
providers in a market that focuses on all forms of collaboration
and communication based on its three dimensions of analysis:
strategy, performance, and reach. “Leaders” are noted as having
comprehensive strategies that align with industry direction and
market demand, and perform effectively against those
strategies.
1Aragon Research. “The Aragon Research Globe™ for Team
Collaboration, 2022” by Jim Lundy, January 11, 2022.
Additional Resources
- View the full Aragon Research Globe for Team Collaboration 2022
Report
- Learn how Avaya OneCloud™ UCaaS can enable your work from
anywhere
About Avaya
Businesses are built by the experiences they provide, and
everyday millions of those experiences are delivered by Avaya
Holdings Corp. (NYSE: AVYA). Avaya is shaping what's next for the
future of work, with innovation and partnerships that deliver
game-changing business benefits. Our cloud communications solutions
and multi-cloud application ecosystem power personalized,
intelligent, and effortless customer and employee experiences to
help achieve strategic ambitions and desired outcomes. Together, we
are committed to help grow your business by delivering Experiences
that Matter. Learn more at http://www.avaya.com/
Aragon Research Globe Disclaimer
Aragon Research does not endorse vendors, or their products or
services that are referenced in its research publications and does
not advise users to select those vendors that are rated the
highest. Aragon Research publications consist of the opinions of
Aragon Research and Advisory Services organization and should not
be construed as statements of fact. Aragon Research provides its
research publications and the information contained in them "AS
IS," without warranty of any kind.
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Source: Avaya Newsroom
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Alex Alias alalias@avaya.com
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