Aetna Helps Members Affected by Northeast Storm
November 02 2011 - 2:19PM
Business Wire
Aetna (NYSE: AET) is making it easier for members affected
by the severe snow storm across the U.S. Northeast to refill
prescriptions and access employee assistance and behavioral health
programs. The company is also extending claim and appeal filing
times and helping members who have evacuated find care outside
their home areas.
Aetna members and health care providers who need assistance can
reach the company at the following toll-free numbers.
- Aetna Member Services: Call
the number printed on your ID card*. If ID card is
unavailable, call 1-800-443-AETNA (1-800-443-2386)
- Aetna Specialty Pharmacy Customer
Service: 1-866-782-ASRX (1-866-782-2779)
- Aetna Rx Home Delivery Customer
Service: 1-866-612-3862 or 1-800-227-5720
- Aetna Employee Assistance Program:
1-888-AETNA-EAP (1-888-238-6232)
- Aetna Dental:
1-877-238-6200
- Health care providers should contact
the Provider Service Centers:
- Indemnity and PPO-based benefit
plans: 1-888-MD-Aetna (1-888-632-3862)
- HMO benefit plans:
1-800-624-0756
* Replacement ID cards and access to a Personal Health Record
(PHR) can be accessed on Aetna Navigator™ found here:
http://www.aetna.com/index.htm
“The late autumn snow storm wreaked havoc across the U.S.
Northeast. Many have had to leave their homes, including some of
our own employees, and are unable to access their usual pharmacies,
doctors and hospitals,” said Aetna Chairman, CEO and President Mark
T. Bertolini. “Our thoughts are with those who have been affected.
Aetna’s medical, pharmacy and behavioral health teams are helping
our members get the medications and care they need.”
Affected Aetna members may refill their prescriptions early, as
needed. Those who use Aetna’s mail-order pharmacy can receive a
prescription at an alternate delivery location or refill a
prescription that may have been lost, damaged or destroyed.
Aetna Behavioral Health has opened its Employee Assistance
Program resources to all Aetna plan sponsors, regardless of whether
or not they are Aetna EAP customers, during these times of need.
Aetna’s EAP professionals, who have experience dealing with
traumatic events, are available to help. Aetna members can contact
Aetna EAP 24/7 for telephonic consultation, referrals or general
information such as areas affected by a disaster, shelters and
government resources.
Affected Aetna members can also seek urgent or emergency care
anywhere, as needed. As part of its disaster procedures, Aetna will
monitor the impact on its network doctors, hospitals and other
health care providers. The company will work closely with providers
to make further modifications to its policies as necessary to
ensure members have access to care.
If any additional local, state or federal disaster executive
orders or regulations are issued related to these catastrophic
events, Aetna will adjusts its policies to comply.
As part of storm or evacuation preparations, Aetna urges its
members to make sure Personal Health Records (PHRs) are updated for
all family members. The information in the PHR is available
24-hours-a-day, seven-days-a-week, anywhere an Internet connection
is available – making it an important resource for those who have
had to evacuate during an emergency and might need to see a health
care provider unfamiliar with their medical history. Aetna members
who have access to the PHR can print it out or share it with a
doctor online. People also can find tips on protecting their
families’ health in a natural disaster at
www.planforyourhealth.com, a public education website from Aetna
and the Financial Planning Association®.
About Aetna
Aetna is one of the nation's leading diversified health care
benefits companies, serving approximately 36.3 million people with
information and resources to help them make better informed
decisions about their health care. Aetna offers a broad range of
traditional, voluntary and consumer-directed health insurance
products and related services, including medical, pharmacy, dental,
behavioral health, group life and disability plans, and medical
management capabilities and health care management services for
Medicaid plans. Our customers include employer groups, individuals,
college students, part-time and hourly workers, health plans,
governmental units, government-sponsored plans, labor groups and
expatriates. For more information, see www.aetna.com.
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