T-Mobile and Comcast FIRST to Give Customers New Anti-Robocalling Feature
April 17 2019 - 9:00AM
Business Wire
- What’s the news: In an industry
first, T-Mobile and Comcast today launched cross-network
robocalling protection built on STIR/SHAKEN standards, giving
consumers confidence that the call they’re getting is from a
person, not a robocaller or scammer.
- Why it matters: It’s the first
time consumers can use STIR/SHAKEN standards across networks, the
first step towards industry-wide call verification.
- Who it’s for: Anyone who is
tired of the growing number of scam calls.
T-Mobile (NASDAQ: TMUS) and Comcast (NASDAQ: CMCSA) today
announced they’ve taken an important step in the industry’s ongoing
fight against unwanted calls – the two companies are first to
deliver consumer protection from robocalls and spam across
networks. The new verification feature is available now for
T-Mobile customers and coming later this year for Comcast Xfinity
Voice home phone service customers and uses STIR (Secure Telephony
Identity Revisited) and SHAKEN (Secure Handling of Asserted
information using toKENs) standards to identify authentic calls
across both company’s networks. That means you’ll have peace of
mind that calls from Comcast home phones to T-Mobile phones (and
vice versa) are not generated by a scammer spoofing a number.
As part of today’s news, T-Mobile also announced that Caller
Verified, the Un-carrier’s implementation of STIR/SHAKEN, is now
operable across ten smartphones, with more coming soon. Caller
Verified is live today for all T-Mobile and Metro by T-Mobile
customers on the LG G8 ThinQ and Samsung Galaxy Note8 and Note9,
Samsung Galaxy S8, Galaxy S8+, Galaxy S9, Galaxy S9+, Galaxy S10e,
Galaxy S10 and Galaxy S10+, and coming soon to the new Samsung Fold
and Samsung Galaxy A6. Customers with these devices and the latest
software update will automatically see “Caller Verified” on their
screen for authentic calls from the T-Mobile network and Comcast
Xfinity Voice home phone service.
“Robocalls and spam calls are an industry-wide problem, and
we’ve got to join forces to keep consumers protected. Today, we’re
the first to cross industry lines to do just that,” said John
Legere, CEO of T-Mobile. “We were first to announce readiness,
first to implement Caller Verified, and now first to authenticate
calls across networks, with Comcast. T-Mobile continues to remain
on the frontlines in the battle against unwanted calls, and we
won’t stop.”
“Fraudulent robocalls hurt everyone, so we want to give
consumers more power to protect themselves,” said Eric Schaefer,
Senior Vice President and GM of Broadband and Communications
Services at Comcast Cable. “Our engineers played a key role in
developing this technology for the entire industry, and we are
happy to work with T-Mobile to deliver another first in the fight
against fraudulent robocalls. In the coming weeks, we’ll be
exchanging authenticated calls with more providers across the
industry as we come together to tackle this problem.”
T-Mobile was first to announce readiness for the FCC-recommended
STIR/SHAKEN standards in November and first in the wireless
industry to implement STIR/SHAKEN when it launched Caller Verified
on the Samsung Galaxy Note 9 in January.
Apps Don’t Cut It for Scam Protection
Caller Verified is just the latest innovation from T-Mobile to
help protect customers against robocalls and scammers. Over two
years ago, T-Mobile and Metro by T-Mobile were the first wireless
providers to deliver free scam protection built right into the
network for customers…no app or opt-in required. Calls are analyzed
as soon as they reach the T-Mobile network, and scam calls are then
tagged ‘Scam Likely’ to warn the customer. T-Mobile Scam ID
database is updated every 6 minutes and uses advanced spoofing
detection technology not possible in an app.
For more information on all the ways T-Mobile is protecting
customers,
visit https://www.t-mobile.com/resources/call-protection.
For Metro customers, more information is available at
https://www.metropcs.com/shop/services/protection.
Qualifying service and capable device required. Enabling scam
blocking may inadvertently block desired calls. Disable Scam
Blocking at any time. Info for some unknown numbers not
available.
About T-Mobile US, Inc.
As America’s Un-carrier, T-Mobile US, Inc. (NASDAQ: TMUS) is
redefining the way consumers and businesses buy wireless services
through leading product and service innovation. Our advanced
nationwide 4G LTE network delivers outstanding wireless experiences
to 79.7 million customers who are unwilling to compromise on
quality and value. Based in Bellevue, Washington, T-Mobile US
provides services through its subsidiaries and operates its
flagship brands, T-Mobile and Metro by T-Mobile. For more
information, please visit http://www.t-mobile.com.
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version on businesswire.com: https://www.businesswire.com/news/home/20190417005212/en/
Media ContactsT-Mobile US, Inc. Media
RelationsMediaRelations@t-mobile.com
Investor Relations ContactT-Mobile US,
Inc.investor.relations@t-mobile.comhttp://investor.t-mobile.com
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