Modivcare’s NEMT Mobility App for Members Sets Best-in-Class Rankings and User Adoption, Pioneers New Advancements
March 06 2024 - 9:00AM
Business Wire
Modivcare Inc. (the “Company” or “Modivcare”) (Nasdaq: MODV), a
technology-enabled healthcare services company that provides a
platform of integrated supportive care solutions focused on
improving health outcomes, announced it has made significant
strides and enhancements in its digital mobility member
application, solidifying Modivcare as the industry leader for the
Non-Emergency Medical Transportation (NEMT) member experience.
Highlights include:
- More than 140,000 new users in last 12 months
- 4.5+ rating in the Apple App and Google Play stores, earning
the highest-rated app in the NEMT industry with more than 5,900
reviews
- Top 20 medical app on the Android store and Top 90 on the Apple
store, the only industry app earning a ranking in these stores
- 5,000+ New Member weekly downloads
The member mobility app is HIPAA-compliant and features a robust
and intuitive interface that allows members and caregivers to
seamlessly book, manage, monitor, track, and cancel rides in real
time. In addition to its ride solutions, users can stay informed
about their transportation benefits offered through their health
plans, link both their Medicaid and Medicare benefit plans if
dual-eligible, and connect multiple beneficiaries to a single
account. The app is also multilingual supported – offering Spanish
and soon Polish, Mandarin, Cantonese, and Russian – to ensure
broader populations can access vital NEMT services. A live chat
feature is also in the works.
Users can also manage rides with commercial transportation
providers and handle mileage reimbursement rides. The app
incorporates fraud prevention geofencing, ensuring accuracy in
mileage reimbursement submissions and enabling instant payment and
reimbursement. These solutions – backed by secure technology –
ensure users are safe and protected throughout their entire trip
management and reimbursement experience.
In a pioneering move, Modivcare is extending its class-leading
user experience to its health plans' clients' own member apps and
portals through a suite of open application programming interface
(API), which will empower them to replicate the same app experience
within their toolset. This integration gives health plans more
control over their user experience, deepening the value of their
own member applications, without requiring members to download
multiple apps to access different aspects of their health benefits.
A pilot program with charter health plans is already live with API
integrations.
“We are excited to highlight these cutting-edge features,
further solidifying our position as an industry leader in NEMT
solutions,” said Ilias Simpson, President of Modivcare Mobility.
“Our commitment to innovation, user-centric design, and seamless
integration sets us apart, delivering an unmatched experience for
our members and caregivers.”
With growing Medicare and Medicaid populations utilizing digital
technology and smart phones as a primary way to access services,
these enhancements represent Modivcare’s ongoing dedication to
leveraging technology to improve healthcare access and support.
About Modivcare
Modivcare Inc. (Nasdaq: MODV) is a technology-enabled healthcare
services company that provides a platform of integrated supportive
care solutions for public and private payors and their members. Our
value-based solutions address the social determinants of health
(SDoH), enable greater access to care, reduce costs, and improve
outcomes. We are a leading provider of non-emergency medical
transportation (NEMT), personal care, and remote patient
monitoring. To learn more about Modivcare, please visit
www.modivcare.com.
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