ISG Provider Lens™ study looks at ways
procurement providers are helping enterprises and the U.S. public
sector adapt to post-COVID economic challenges
Information Services Group (ISG) (Nasdaq: III), a leading global
technology research and advisory firm, has launched a research
study examining providers of procurement services and solutions for
enterprises and government entities looking to adapt to
post-COVID-19 economic challenges.
The study results will be published in three separate ISG
Provider Lens™ reports, the first two called Procurement BPO and
Transformation Services and Procurement Software Platforms and
Solutions, both geared to enterprise buyers, and the third called
U.S. Public Sector Procurement Optimization and Management – BPO,
Transformation and Software Platforms, geared to government buyers.
Scheduled to be released in March, the reports will cover providers
that offer procurement business process outsourcing (BPO),
procurement digital transformation and other services for
organizations looking to modernize their procurement processes and
make them more efficient.
Enterprise and U.S. public sector buyers will be able to use
information from the reports to evaluate their current vendor
relationships, potential new engagements and available offerings,
while ISG advisors use the information to recommend providers to
the firm’s buy-side clients.
The new reports will look at ways procurement providers can help
enterprises and government entities adapt to a rapidly changing
environment, said Jan Erik Aase, partner and global leader, ISG
Provider Lens Research. “As businesses and governments struggle to
adapt to still-developing post-COVID economic realities,
procurement is under increasing pressure to improve—and to do so at
a faster pace—while enabling a transition to more integrative,
digitally agile business environments.”
ISG has distributed surveys to about 50 procurement BPO
providers. Working in collaboration with ISG’s global advisors, the
research team will produce four quadrants representing the services
and products the typical enterprise client is buying in the
procurement BPO space, based on ISG’s experience working with its
clients. The four quadrants, two each for large enterprises and
mid-sized enterprises, will cover:
- Procurement BPO Services, covering the outsourcing of
strategic procurement activities such as supplier selection,
contract negotiation and specification management.
- Procurement Digital Transformation Services, addressing
providers that help enterprises move to digital procurement
processes and offer expertise in transformation models, strategic
consulting, technologies, tools, software and services.
The procurement BPO report will cover the global procurement
market across all four quadrants. Products and services available
in Australia and Singapore/Malaysia will be covered in the two core
quadrants, with no distinctions drawn between large and mid-sized
enterprises. ISG analysts Shahid Bhatty, Deepraj Emmanuel, Bruce
Guptill and Phil Hassey will serve as authors of the report.
In addition, ISG has distributed surveys to 55 procurement
platform providers. The research team will produce two separate
quadrants, one each for large and mid-sized enterprises, covering
the buying behavior of each customer segment in this core
quadrant:
- Procurement Optimization and Transformation Platforms and
Tools, addressing software platforms and associated tools that
help integrate key functions into a single, centralized system,
while enabling secure, reliable and extendable capabilities,
applied and adapted in accordance with business changes.
The procurement platforms report will cover the global
procurement market. ISG analysts Shahid Bhatty and Bruce Guptill
will serve as authors of the report.
Finally, ISG has distributed surveys to more than 40 public
sector procurement providers. The research team will produce three
quadrants geared to the unique needs of government buyers:
- Procurement Optimization and Transformation Software
Platforms, covering software platforms and associated tools
that help integrate key functions into a single, centralized
system.
- Procurement BPO Services,covering the outsourcing of
strategic procurement activities such as supplier selection,
contract negotiation and specification management.
- Procurement Transformation Consulting Services,
including providers of services to digitally transform the
procurement process by offering expertise in transformation models,
strategic consulting, technologies, tools, software and
services.
The U.S. public sector procurement report will cover the U.S.
procurement market for state and municipal government entities,
including education and public health agencies. ISG analysts Shahid
Bhatty, Bruce Guptill and Nathan Frey will serve as authors of the
report.
A list of identified providers and vendors and further details
on each study are available in these digital brochures: Procurement
BPO and Transformation Services; Procurement Software Platforms and
Solutions, and U.S. Public Sector Procurement Optimization and
Management – BPO, Transformation and Software Platforms. Companies
not listed as procurement providers can contact ISG and ask to be
included in the study.
About ISG Provider Lens™ Research
The ISG Provider Lens™ Quadrant research series is the only
service provider evaluation of its kind to combine empirical,
data-driven research and market analysis with the real-world
experience and observations of ISG's global advisory team.
Enterprises will find a wealth of detailed data and market analysis
to help guide their selection of appropriate sourcing partners,
while ISG advisors use the reports to validate their own market
knowledge and make recommendations to ISG's enterprise clients. The
research currently covers providers offering their services
globally, across Europe, as well as in the U.S., Germany,
Switzerland, the U.K., France, the Nordics, Brazil and
Australia/New Zealand, with additional markets to be added in the
future. For more information about ISG Provider Lens research,
please visit this webpage.
A companion research series, the ISG Provider Lens Archetype
reports, offer a first-of-its-kind evaluation of providers from the
perspective of specific buyer types.
About ISG
ISG (Information Services Group) (Nasdaq: III) is a leading
global technology research and advisory firm. A trusted business
partner to more than 700 clients, including more than 75 of the
world’s top 100 enterprises, ISG is committed to helping
corporations, public sector organizations, and service and
technology providers achieve operational excellence and faster
growth. The firm specializes in digital transformation services,
including automation, cloud and data analytics; sourcing advisory;
managed governance and risk services; network carrier services;
strategy and operations design; change management; market
intelligence and technology research and analysis. Founded in 2006,
and based in Stamford, Conn., ISG employs more than 1,300
digital-ready professionals operating in more than 20 countries—a
global team known for its innovative thinking, market influence,
deep industry and technology expertise, and world-class research
and analytical capabilities based on the industry’s most
comprehensive marketplace data. For more information, visit
www.isg-one.com.
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version on businesswire.com: https://www.businesswire.com/news/home/20211109006150/en/
Press:
Will Thoretz, ISG +1 203 517 3119 will.thoretz@isg-one.com
Erik Arvidson, Matter Communications for ISG +1 617 755 2985
isg@matternow.com
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