ISG Partners with Cognigy to Bring Benefits of Conversational AI to Clients
June 09 2021 - 8:00AM
Business Wire
ISG Automation to offer Cognigy’s low-code
conversational AI platform to help enterprises lower costs, improve
user experience
ISG Automation, the pure-play intelligent automation business of
Information Services Group (ISG) (Nasdaq: III), a leading global
technology research and advisory firm, said today it has expanded
its partner ecosystem by forming a partnership with Cognigy, a
provider of conversational AI software for the enterprise.
Under the new partnership, ISG Automation will offer its clients
the capabilities of the Cognigy.AI platform to automate customer
and employee communications, while Cognigy clients will benefit
from the strategy, design and implementation services offered by
ISG Automation.
Conversational AI is a set of technologies that automates
communications using text- or speech-based virtual assistants to
create personalized customer and employee experiences at scale.
“Conversational AI is high on the automation agenda for many of
our clients,” said Chip Wagner, CEO of ISG Automation. “While
companies continue to embrace robotic process automation to make
their back-office processes more efficient, seamless and
integrated, the more visible benefits of automation are often seen
through conversational AI as well as other elements of the
intelligent automation product continuum. We see great potential in
linking the two to deliver fast and frictionless customer
experiences at lower cost and with greater efficiency.”
Founded in 2016, Cognigy is based in Düsseldorf, Germany, with
offices in the U.S., the U.K., Australia, Japan and South Korea.
The company’s core solution is Cognigy.AI, a low-code
conversational AI platform, available on premises or in the cloud,
that allows enterprise users to automate customer and employee
engagement through natural language processing, via any channel and
in any language.
“Many enterprises, especially during the pandemic, have
discovered the power of conversational AI to lower costs and
improve user experiences,” said Philipp Heltewig, CEO and
co-founder of Cognigy. “Companies that invested in intelligent
automation systems early on are now integrating them with
conversational AI platforms. This solves an all-too-common
challenge of bridging the gap between corporate systems and
customer interactions.”
The Cognigy.AI platform gives end users the power to develop,
deploy and maintain conversational AI automations across a variety
of channels, including messaging apps, speech-based virtual
assistants and chatbots. These automations support a range of
enterprise functions, from customer service and IT help desk to
operations, sales and marketing, and human resources.
ISG Automation’s alliance with Cognigy is in line with its
strategy of partnering with the world’s leading automation software
and service providers to bring the benefits of intelligent process
automation to its clients.
ISG Automation is the pure-play intelligent automation unit of
ISG with a full portfolio of services, including automation
assessments and strategy, proof-of-concept deployments,
implementation and integration of software bots, establishment of
centers of excellence to scale automation, as well as training and
managed services. For more about ISG Automation, visit this
webpage.
About ISG
ISG (Information Services Group) (Nasdaq: III) is a leading
global technology research and advisory firm. A trusted business
partner to more than 700 clients, including more than 75 of the
world’s top 100 enterprises, ISG is committed to helping
corporations, public sector organizations, and service and
technology providers achieve operational excellence and faster
growth. The firm specializes in digital transformation services,
including automation, cloud and data analytics; sourcing advisory;
managed governance and risk services; network carrier services;
strategy and operations design; change management; market
intelligence and technology research and analysis. Founded in 2006,
and based in Stamford, Conn., ISG employs more than 1,300
digital-ready professionals operating in more than 20 countries—a
global team known for its innovative thinking, market influence,
deep industry and technology expertise, and world-class research
and analytical capabilities based on the industry’s most
comprehensive marketplace data. For more information, visit
www.isg-one.com.
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version on businesswire.com: https://www.businesswire.com/news/home/20210609005242/en/
Will Thoretz, ISG +1 203 517 3119 will.thoretz@isg-one.com
Erik Arvidson, Matter Communications for ISG +1 617 755 2985
isg@matternow.com
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