Robotic process automation (RPA) and artificial intelligence are
changing the way digital business enterprises are delivering
services to their corporate customers in the Americas, according to
a new report published by Information Services Group (ISG) (Nasdaq:
III).
The ISG Provider Lens™ Digital Business
Transformation Report for the Americas shows how the most important
vendors, such as Stefanini, have highly automated offerings, while
providing specialized services, prioritizing efficiency, agility,
provisioning and security, based on customer needs.
The company won two prominent positions in the Americas report:
Creation and Personalization of Digital Products and Digital
Continuous Delivery - Enhancing Corporate Agility. In Brazil’s
report, Stefanini was appointed leader in four sectors - Enabling
Customer Journey, Digital Business Operations, Creation and
Customization of Digital Products, and Continuous Digital
Delivery.
"The ISG report reinforces how Stefanini has
been preparing in recent years to provide a complete portfolio to
assist customers in digital transformation processes. Our goal is
to understand the customer's needs, in any area, to develop
innovative solutions that make sense for their business strategy,”
says Marco Stefanini, global CEO of Stefanini.
According to the ISG report, many vendors are
developing intellectual property, including tools and offerings as
a service, using analytics, automation, artificial intelligence,
and cognitive computing. This change directly affects companies
that were previously competitive only by offering lower prices.
"In an increasingly connected world, digital
strategy adding technologies such as smart factory, cybersecurity,
IoT, cognitive solutions, and customer experience became mandatory
not only for growth, but for the survival of companies in the
market,” said Spencer Gracias, CEO of Stefanini for North America
and Asia Pacific. "Our global presence in 40 countries allows us to
not only be aligned with the most innovative technologies, but
mainly to apply them according to the specific needs of each
customer in every part of the world."
The idea is also shared by Stefanini's CEO in
Latin America, Marcelo Ciasca, who points digital solutions as one
of the factors that influenced Stefanini's growth in the
region.
"In 2018, the company grew 25 percent in Latam,
driven by robust solutions and by offering what we have best:
engaged and creative people who really invest in the customer
experience," said Ciasca.
“The increasing number of automated services
shows that the customer is valuing much more than the skills and
processes offered,” said Rajib Datta, a partner at ISG Americas.
"Now vendor assessment includes different versions of bots, AI,
machine learning, and cognitive technologies. Service companies are
becoming business providers, not just technical support."
The report also points to the emergence of
digital transformation ecosystems, where key vendors partner to
deliver a more comprehensive package of services, which ultimately
becomes more valuable than solutions alone.
"Stefanini has become increasingly competitive
because of its innovation ecosystem. The company believes in this
collaborative model to continue growing globally,” said Breno
Barros, Stefanini's global director of Innovation and Digital
Business.
The ISG Provider Lens™ Digital Business
Transformation Report for the Americas evaluates the capabilities
of 24 service providers in at least three of the 17 Pan American
countries included in the report. Companies are evaluated in seven
quadrants: Enabling customer journey, digital corporate operations,
digital processing platforms (PaaS), digital transformation
services (XaaS), creation and customization of digital products,
continuous delivery and blockchain as a service.
A customized version of the report is available
on Stefanini’s website.
About ISG
ISG is a leader in subscription research, advisory and strategy
consulting services for senior business and IT executives,
technology and software vendors and business / IT services
providers. Our mission is to help our clients make better business
decisions and create new business value through trusted and
objective insights into the key market trends and emerging
technologies driving real change. More information:
www.isg-one.com
ISG Group – Global Communication+1 203 517 3119Will Thoretz, ISG
- will.thoretz@isg-one.com
About Stefanini
Stefanini (www.stefanini.com) is a Brazilian multinational with
30 years of experience in the market, investing in a complete
innovation ecosystem to meet the main verticals and assist
customers in the process of digital transformation. With robust
offerings aligned with market trends such as automation, cloud,
Internet of Things (IoT) and user experience (UX), the company has
been recognized with several awards in the area of innovation.
Today, the company has a broad portfolio of solutions that
combine innovative consulting, marketing, mobility, personalized
campaigns and artificial intelligence services for traditional
solutions such as service desk, field service and outsourcing
(BPO).
With a presence in 40 countries, Stefanini was named the fifth
most internationalized company, according to the Dom Cabral
Foundation ranking of 2017.
Editorial Contacts
Carla Ferber (Carla.ferber@stefanini.com)
Vanessa Morais (Vanessa.morais@stefanini.com) - +1 248
263.8612
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