Summit Broadband Selects ADTRAN to Simplify Home Wi-Fi Management and Improve Customer Experience
June 23 2020 - 8:00AM
Business Wire
Turnkey solution overcomes the challenges
presented in serving diverse residential and MDU Wi-Fi
environments
ADTRAN®, Inc., (NASDAQ:ADTN), a leading provider of
next-generation innovative fiber and fiber extension broadband
access solutions, today announced that through its Enabling
Communities, Connecting Lives program, Summit Broadband has
selected its Mosaic Customer Experience Powered by Plume to bring
new smart home applications and services to its subscribers in
residential and multi-dwelling unit (MDU) environments. Mosaic
Customer Experience extends Summit Broadband’s view into the
subscriber’s network to better understand usage patterns and
recognize and resolve issues before they impact service quality.
This solution will deliver a boost to the overall customer
experience of Summit Broadband’s existing products while enabling a
range of entirely new service opportunities.
“Summit Broadband has a history of selecting vendors who share
our mission to provide unmatched cutting-edge solutions to our
customers,” said Florencio Bulanhagui, Vice President of
Engineering at Summit Broadband. “When evaluating our existing home
Wi-Fi offering, there was an obvious need to provide a
next-generation option to better address connectivity challenges
both our technicians and customers were facing. We are excited to
offer this innovative bundle. It improves ease-of-deployment,
scalability and our ability to provide an equally strong Wi-Fi
connection to every device and user.”
Summit Broadband provides ubiquitous high-bandwidth signals so
users can stream content, play games and browse the web without
interruption. ADTRAN empowers Summit Broadband to offer a Wi-Fi
solution that reaches every corner of the customer’s home,
seamlessly overcoming potential barriers and interference threats.
Additionally, this solution provides services such as access
controls for guest Wi-Fi, parental controls and AI-based security
protection, giving Summit Broadband customers confidence in the
reliability and security of their home, as well as granular control
of who can access what and when.
“ADTRAN is helping service providers, like Summit Broadband, to
make in-home management a core component of their subscriber
offering to respond to the changing needs of their customer base as
telehealth, remote working and e-learning become more mainstream,”
said Mirko Lindner, Product Manager Subscriber Software Solutions
at ADTRAN. “This deployment showcases our commitment to helping
customers offer a best-in-class service and deliver a better
customer experience regardless of network type, size or location.
As the smart home market continues to explode, ADTRAN will enable
service providers to maintain and improve their customers’
experience and identify new recurring revenue streams to hold a
competitive place in the market and deliver next-generation
services at scale.”
Specific details ADTRAN’s Smart Home service offering can be
found at adtran.com/experience.
About Summit Broadband
Summit Broadband is a leading fiber-optics telecommunications
provider in Central and Southwest Florida. The company provides
voice, video, data and high-speed internet services to commercial
and residential customers, as well as Ethernet and dark fiber
transport to enterprise and carrier customers. Providing a superior
customer service experience since 1994, the company owns and
operates its own fiber-optic networks, with a reach of more than
2,300 fiber route miles, serving multiple industries and
communities throughout its territory. Summit Broadband was acquired
in 2020 by Grain Management LLC. Learn more at
summit-broadband.com.
About ADTRAN
ADTRAN, Inc. is a leading global provider of open, disaggregated
networking and communications equipment that enable voice, data,
video and internet communications across any network
infrastructure. From the cloud edge to the subscriber edge, ADTRAN
empowers communications service providers around the world to
manage and scale services that connect people, places and things.
ADTRAN solutions are currently in use by service providers, private
enterprises, government organizations and millions of individual
users worldwide. Find more at ADTRAN, LinkedIn and Twitter.
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version on businesswire.com: https://www.businesswire.com/news/home/20200623005013/en/
Ashley Schulte 919-435-9112 ashley.schulte@adtran.com
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