Philips introduces industry-first vendor-neutral Radiology
Operations Command Center at RSNA 2020
November 24, 2020
- New multimodality virtual imaging command center enables
real-time, remote collaboration to broaden expertise between
technologists, radiologists and imaging operations teams across
multiple sites via private, secure telepresence capabilities
- Proprietary digital technology developed by Philips helps
maintain business continuity, increase enterprise-wide radiology
productivity, minimize issues with image quality, and expand access
to advanced MR- and CT-based diagnosis
Amsterdam, the Netherlands – Royal Philips
(NYSE: PHG, AEX: PHIA), a global leader in health technology, today
announced commercial launch of the industry’s first vendor-neutral,
multimodality, radiology operations command center to add secure,
digital, virtual scanner access to existing imaging installs across
multiple systems and sites. Making its debut at the
Radiological Society of North America (RSNA) virtual Annual Meeting
(Nov 29 – Dec 5, 2020), Philips Radiology Operations Command
Center enables virtualized imaging operations via a private,
secure, and auditable telepresence platform. Philips is the first
company to market a radiology command center that can integrate
with existing technologies and systems outside Philips.
As a multimodality (MR and CT), vendor-neutral digital hub, the
Radiology Operations Command Center connects imaging experts at a
central command center with technologists and onsite staff in
locations across an entire enterprise for real-time,
over-the-shoulder collaboration and support. Powered by Philips’
proprietary, patented operational performance management
technology, Radiology Operations Command Center enables remote
access to scanners across an imaging network. Its remote scanner
connections are compatible with older imaging platforms, allowing
customers to operationalize a ‘Hub and Spoke’ model for imaging
within their current install base. Radiology Operations Command
Center enables multiple use cases such as virtual imaging
assistance, virtual on-demand cross-training, and remote adjustment
of imaging protocols for greater standardization.
Addressing imaging technologist shortages, inconsistent
workflows and quality issuesAs radiology networks expand
their services, they continue to experience technologist shortages,
skill limitations, image quality issues, and scheduling challenges,
all of which impact patient care. Variability in imaging
technologist expertise and procedure quality can lead to the need
for repeat scans and recalls, resulting in additional procedure and
training costs. Imaging procedure training, which traditionally
requires in-person onsite training, is often difficult during the
current COVID-19 pandemic. Combined with challenges in maintaining
business continuity resulting from staff turn-over and recruitment
difficulties, both of which have been further complicated by the
pandemic, today’s imaging environment requires a totally new
approach.
Philips’ Radiology Operations Command Center addresses these
challenges by providing virtual remote access and workflow
capabilities in a secure environment. Integrated solutions
linking MR and CT to the command center will help increase the
value and productivity of lead technologists, minimize image
quality issues, accelerate training, and reduce travel time between
sites for updating protocols. Radiology Operations Command Center
helps expand access to imaging across an enterprise to help improve
patient outcomes, improve patient and staff satisfaction and lower
the cost of care.
“We have been deeply involved in piloting Philips’ Radiology
Operations Command Center on our scanners over the past year, which
is already showing great potential to help enhance our workflow
efficiency and training needs,” said Dr. Lawrence N. Tannenbaum MD
FACR, VP and Chief Technology Officer, Medical Director, Eastern
Region at RadNet. “We use the technology to distribute our
expertise across our network. Examples include cardiac imagers at
one site helping to manage workload at other sites, while a rookie
technologist doing a problematic prostate MR can get support from
expert technologists at a central site. We are also leveraging the
technology to centralize training, connecting people virtually to
watch multiple exams on the same day from the central site. The
information sharing is already showing great potential.”
Expanding access to imaging services to enable expert
careWith Philips Radiology Operations Command Center,
radiology departments can expand access to imaging across more
locations and during more convenient hours to help meet patient
demand, while increasing capacity and throughput within existing
labor resources limits. Radiology Operations Command Center’s
telepresence capabilities give imaging centers access to imaging
experts allowing them to expand their capabilities to provide
complex procedures and specialty subservices such as virtual
colonoscopy, cardiac CT, Breast MRI and prostate MRI. This allows
imaging providers to improve imaging exam quality to help reduce or
eliminate negative patient experiences such as procedure recalls or
repeats, while also helping to improve talent retention within
their organization by reducing the burden on their staff.
“We understand the pain points our customers face in terms of
staff variability, training levels, and the need to maintain
standardization of both the imaging quality and the patient
experience - pain points that have been further accentuated by the
COVID-19 pandemic,” said Kees Wesdorp, Chief Business Leader,
Precision Diagnosis at Philips. “As an integral component of the
Philips Radiology Workflow Suite being featured at RSNA this year,
Philips Radiology Operations Command Center enables our customers
to virtualize imaging by setting up a unique model of operations to
seamlessly extend their expert talent across all sites. By working
with advanced imaging partners like RadNet, we see the
virtualization of imaging as a game changer in radiology
workflow.”
Philips virtual platform at RSNA 2020Starting
Nov. 29 through Dec. 5, visitors to the Philips virtual RSNA
platform can participate in live, on-demand sessions and explore a
unique 3D environment that allows them to customize hands-on demos
featuring the latest breakthrough innovations from Philips across
diagnostic and interventional imaging, including Philips Radiology
Operations Command Center, which is now commercially available in
the U.S. market. Visit Philips Live at RSNA 2020 for more
information on Philips’ integrated workflow solutions within the
Radiology Workflow Suite that connect data, technology and people
to redefine radiology workflow efficiencies.
Philips triple duty of careThe COVID-19
pandemic continues to highlight how interconnected the world’s
social, economic and environmental challenges are. Philips remains
fully focused on delivering against its triple duty of care:
meeting critical customer needs, safeguarding the health and safety
of its employees, and ensuring business continuity. As a
purpose-driven health technology company, Philips is applying its
innovation strength to improve the health and well-being of people.
The company is deeply committed to doing business responsibly and
sustainably, recently setting out a range of challenging new
environmental, social and governance targets.
For further information, please contact:
Kathy O’ReillyPhilips Global Press OfficeTel.: + 1
978-221-8919E-mail : kathy.oreilly@philips.comTwitter:
@kathyoreilly
Silvie CasanovaPhilips North AmericaTel.: +1 781-879-0692E-mail:
Silvie.casanova@philips.com
About Royal Philips
Royal Philips (NYSE: PHG, AEX: PHIA) is a leading health
technology company focused on improving people's health and
well-being, and enabling better outcomes across the health
continuum – from healthy living and prevention, to diagnosis,
treatment and home care. Philips leverages advanced technology and
deep clinical and consumer insights to deliver integrated
solutions. Headquartered in the Netherlands, the company is a
leader in diagnostic imaging, image-guided therapy, patient
monitoring and health informatics, as well as in consumer health
and home care. Philips generated 2019 sales of EUR 19.5 billion and
employs approximately 81,000 employees with sales and services in
more than 100 countries. News about Philips can be found at
www.philips.com/newscenter.
- Philips’ Radiology Operations Command Center
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