Centrica PLC British Gas to supply Zebra & Bluegreen customers (6757R)
November 08 2021 - 11:00AM
UK Regulatory
TIDMCNA
RNS Number : 6757R
Centrica PLC
08 November 2021
8 November 2021
British Gas to supply customers of Zebra and Bluegreen
British Gas has agreed to take on the customers of Zebra Power
Limited (Zebra) and Bluegreen Energy Services Limited (Bluegreen)
and will ensure they continue to receive an uninterrupted supply of
gas and electricity after the two suppliers ceased trading last
week. Zebra supplies around 14,800 domestic customers, and
Bluegreen supplies around 5,900 domestic customers plus a small
number of business customers.
This switchover is part of Ofgem's Supplier of Last Resort
(SOLR) process. In line with the regulatory framework, it has been
agreed with Ofgem that all costs incurred by British Gas that it is
not able to recover as a result of taking on the customers,
including additional costs of buying energy, the refund of domestic
credit balances, and other necessary efficiently incurred operating
costs, will be recoverable through the established industry levy in
a timely manner. British Gas will do everything it can to minimise
those costs.
Chris O'Shea, Centrica Group Chief Executive:
"We welcome customers of Zebra and Bluegreen to British Gas, and
we'll ensure the switchover is as smooth as possible. We're a brand
trusted by millions and our new customers will benefit from the
range of advantages that come with being a British Gas customer,
including access to exclusive offers on services like boiler cover,
Hive products and British Gas Rewards.
The actions we have taken over the past couple of years mean
Centrica is in a robust financial position, and as a responsible
energy supplier built on a sustainable model we are well hedged for
the coming winter. We have now taken on the customers of six failed
suppliers through Ofgem's Supplier of Last Resort process this year
and we'll continue to do what we can to help stabilise and support
the sector and work as part of wider industry efforts to drive
regulatory reforms which are urgently required."
In the coming weeks, we will be in touch with Zebra and
Bluegreen customers on the process of moving over. Customers will
need to take a meter reading and provide this to British Gas when
prompted to make sure they are billed accurately. We will take care
of everything else and will be on hand to help with any
questions.
ENDS
Notes to editors:
-- Ofgem announced on 1 November that Bluegreen had ceased to
trade and on 2 November that Zebra had ceased to trade.
-- As part of Ofgem's Supplier of Last Resort process, customers
will receive an uninterrupted supply of energy and domestic
customers' credit balances are protected. Ofgem encourage customers
not to switch until they are set up with their new supplier.
-- Including Zebra and Bluegreen, British Gas will have taken on
customers of six failed suppliers through Ofgem's Supplier of Last
Resort process in 2021 to date - having already stepped in for
customers of Simplicity Energy, PfP Energy, MoneyPlus Energy and
People's Energy.
Investor Relations
T: 01753 494900
E: ir@centrica.com
Media Relations
T: 01784 843000
E: media@centrica.com
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END
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