Improving CX for a BFSI Sector Company: A Quantzig Sentiment Analysis Study
August 10 2018 - 10:31AM
Business Wire
Quantzig, a pure-play analytics solutions provider, has
announced the completion of their latest sentiment analysis study
on the BFSI sector. The client wanted to gain a better
understanding of the customer perception toward their products and
develop robust strategies to respond to improve customer experience
accordingly.
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Improving CX for a BFSI sector company: A
Quantzig sentiment analysis study (Graphic: Business Wire)
According to the BFSI sector experts at Quantzig, “Better
technology in enabling the BFSI sector to deal with changing
customer demands, enhance regulatory compliance, and improve
operational efficiency is increasingly recognized by banking
corporations across the globe.”
The BFSI sector is undergoing a period of major turmoil which
has resulted in a badly-shaken customer trust. The companies in
this sector are now in the process of restoring customer
confidence. Assertive customers are progressively demanding higher
quality of services and ease of use from the banking companies.
Furthermore, addressing issues such as aging technology, low
efficiency of existing channels, the existence of complex
processes, and high operating costs has become an immediate
priority for the players in the BFSI sector.
Request a proposal to see how Quantzig’s solutions can
help you.
The sentiment analysis solution helped the client gain useful
insights into customer attitudes and their opinions. The solution
also helped the client improve customer experience and attain
better sales figures.
To know more about the benefits of our sentiment analysis
solution, request a demo
This sentiment analysis solution
provided benefits that helped the client to:
- Understand the customer perception
toward their products and accordingly develop robust
strategies
- Develop a proactive engagement strategy
to monitor interactions between the client and the company
- To know more about the benefits of
sentiment analysis, get in touch
This sentiment analysis engagement
offered predictive insights on:
- Refining their business models and
designing tailored marketing campaigns
- Combining the information
from social networking sites and identifying new target
segments
- To gain relevant insights and
understand the scope of our research, request a
proposal
View the complete sentiment analysis summary
here:https://www.quantzig.com/content/bfsi-sector-sentiment-analysis
About Quantzig
Quantzig is a global analytics and advisory firm with offices in
the US, UK, Canada, China, and India. For more than 15 years, we
have assisted our clients across the globe with end-to-end data
modeling capabilities to leverage analytics for prudent decision
making. Today, our firm consists of 120+ clients, including 45
Fortune 500 companies. For more information on all of Quantzig’s
services and the solutions they have provided to Fortune 500
clients across all industries, please contact us.
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QuantzigAnirban ChoudhuryMarketing ConsultantUS: +1 630 538
7144UK: +44 208 629
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