PORTLAND, Ore., Feb. 13, 2018 /PRNewswire/ -- CloudEngage, the
most intuitive suite of omnichannel personalization tools on the
market, proudly introduces Chord.
Chord is an agent-driven live chat system capable of
personalizing user experiences in real-time. Chord learns web
visitor affinities through conversation and uses that data to
create one-to-one experiences across a brand's digital
channels.
There is no other live chat solution that combines intelligent
segmentation, conversational learning, and robust content delivery.
Rather than having to log in to an external chat client, agents
interact with visitors on their own website. Conversations persist,
adding information to the user profile over time, and creating
actionable insights. Also unique is that agents can drag-and-drop
content from their website directly into the conversation feed.
Product recommendations, interactive images, media links,
promotions, and more can be easily shared.
"Existing chat systems are one-dimensional," said Paul Wagner, CEO of CloudEngage. "Chord serves
as both a cutting-edge chat platform and personalization engine. As
agents interact with website visitors, Chord is working behind the
scenes to leverage conversational learning, providing
individualized experiences that drive conversion. This product was
the perfect addition to our existing personalization suite. It's a
major differentiator."
Chord is also a compelling customer retention tool. Repeat
clients can be linked to specific agents, online or in-store. "This
means that a customer who enjoyed a terrific experience with a
representative at a brick-and-mortar location can remain in touch
virtually through the website. That agent can continue to engage
the customer, building brand loyalty," added Wagner.
About CloudEngage
Powerful and scalable, CloudEngage
(www.cloudengage.com) is an advanced personalization ecosystem that
empowers brands to give their customers a unique and tailored
experience that is proven to increase conversions. Dynamically
change the content on your website for every visitor using
hyper-precise geofencing, customization based on incoming referral
links, identifyied user affinities through machine learning,
language and local weather, browser push notifications and custom
modals. CloudEngage powers real-time relevance and context at every
touchpoint.
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SOURCE CloudEngage