DUBAI, UAE, October 13, 2015 /PRNewswire/ --
Aspect Software, a leading
award-winning cloud provider of fully-integrated consumer
engagement, workforce optimization, and back-office solutions, has
been honored with the leadership position in the Champions Quadrant
in the recent 'Frost & Sullivan Industry Quotient Matrix 2015
Contact Center Outbound Systems Vendors report'.
(Logo:
http://photos.prnewswire.com/prnh/20140922/706625-a )
The report, 'Asia-Pacific Contact Center Outbound System
Vendors, 2015' by Frost & Sullivan evaluated six major solution
vendors in the Asia-Pacific region
to identify their position on the Frost IQ matrix. The key criteria
used to evaluate the position of service providers on the matrix
were market share, product/service strategy, people and skills
strategy, ecosystem strategy and business strategy.
According to the report, Aspect continues to empower the entire
customer interaction process through a broadened solutions
portfolio and deployment options, expanding partnerships, and a
vertically focused market strategy. With predictive dialing
technology using sophisticated algorithms, Aspect's flagship Aspect
Unified IP is improving contact center efficiency and enriching the
customer experience.
Aspect's outbound dialer functionality gives users the power to
make smart decisions for optimal contact and proactive engagements.
Aspect's Proactive Engagement suite offers pre-configured template
applications for outbound scenarios such as surveys and
collections. Leveraging its proven capabilities, reliable partner
ecosystem and close relationships with key verticals, Aspect is
well-placed to continue its remarkable performance and maintain
market leadership.
Aspect Software has also been awarded the 2015 Asia Pacific
Market Share Leadership Award for Outbound Systems by Frost &
Sullivan. The Frost & Sullivan's Best Practices Awards
recognize companies throughout a range of regional and global
markets for superior leadership, technological innovation, customer
service, and strategic product development.
Commenting on Aspect's achievement, Krishna Baidya, Head of Customer Contact
Research, ICT Practice, Asia
Pacific said, "With its longevity in the marketplace,
platform-agnostic approach, and comprehensive set of offerings,
Aspect continues to enjoy enviable mindshare among contact center
decision makers. Aligning to their customer's needs irrespective of
their size or operational complexity, Aspect's solutions enables
customers to power multichannel campaigns and deliver high-touch
proactive customer care across a myriad of channels. Such
capabilities has helped their customers gain productivity, enhance
their end-user's experience and create sustainable business impact.
Extraordinary growth in Greater
China, Australia and the
key ASEAN markets has also helped Aspect to further elevate its
overall market share in outbound segment in Asia-Pacific up to 27.3 percent from 25.0
percent a year ago. Such performance clearly demonstrates Aspect's
market focus and dominance in the segment."
"This report demonstrates the confidence our customers and the
market has with Aspect's best-in-class solutions that are enabling
their Consumer Engagement strategies," exclaimed Jagannath
Narendran, Senior Vice President, Asia & Middle
East, Aspect Software.
Click here to download complete report -
http://aspectindia.in/contact-center-outbound-system-vendors-report/
About Aspect
Aspect's fully-integrated solution unifies the three most
important facets of modern consumer engagement strategy: customer
interaction management, workforce optimization, and back-office.
Through a full suite of cloud, hosted and hybrid deployment
options, we help the world's most demanding contact centers and
back offices seamlessly align their people, processes and touch
points to deliver remarkable customer experiences. For more
information, visit http://www.aspect.com/in.
Follow Aspect on
Twitter at @AspectIndia and read our blogs at
http://blogs.aspect.com/
About Frost & Sullivan
Frost & Sullivan, the Growth Partnership Company, works in
collaboration with clients to leverage visionary innovation that
addresses the global challenges and related growth opportunities
that will make or break today's market participants. For more than
50 years, we have been developing growth strategies for the global
1000, emerging businesses, the public sector and the investment
community. Is your organization prepared for the next profound wave
of industry convergence, disruptive technologies, increasing
competitive intensity, Mega Trends, breakthrough best practices,
changing customer dynamics and emerging economies? For more
information, visit: www.frost.com
Media Contacts:
Shailendra Tanwar
Marketing Head - India and
Middle East, Aspect
+91-9930134118
shailendra.tanwar@aspect.com