- The hidden opportunities in ecommerce deliveries: done
well 2/3 of customers will shop again
- nShift calls on retailers to place Delivery &
Experience Management (DMXM) at the heart of the ecommerce customer
experience
- Combining delivery management and post-purchase
experience management will unlock new value
- New video sets out opportunities for online and
multi-channel retailers
LONDON, May 15, 2024
/PRNewswire/ -- Retailers struggle to differentiate, retain
customers, and control costs, even as they spend increasing sums on
discounts and promotions to entice new customers. A critical
element in achieving all of this is how well they can fulfill
the delivery expectations of their customers.
nShift has launched Delivery & Experience Management
(DMXM), a new category of software designed to meet these
challenges. DMXM turns shipping and deliveries into customer
experiences which surprise and delight shoppers, while reducing
costs and unlocking efficiencies across warehouses and delivery
teams.
Lars Pedersen, nShift CEO said:
"Brand loyalty in retail and ecommerce is harder than ever to
maintain. Retailers struggle with one-time purchasers, serial
purchase-and-return consumers, and rising marketing and logistics
costs. More efficient and higher quality deliveries are the
solution to these challenges. Too many retailers treat them as a
purely logistical issue, and so are missing out on building
stronger customer relations.
"A rethink is needed. Retailers need to see deliveries as
more than parcels and boxes. Instead, they're about building closer
customer connections with outstanding delivery experiences.
Customers will shop with retailers which meet their expectations
time and again. Businesses can use deliveries to differentiate and
grow."
Driving ecommerce success
nShift enables retailers to offer outstanding customer
experiences and increase operating efficiency. Its DMXM suite
is a unique combination of enterprise-class delivery management, a
library of 1000+ carriers, and customer-facing applications. It
provides a joined-up, end-to-end experience from the checkout to
the doorstep.
DMXM enables retailers to:
- Grow beyond limits – with a library of 1000+
carriers, nShift enables retailers to expand internationally and
offer more delivery choices to customers at checkout. This
increases conversion rates
- Connect every stage of the customer journey, by
offering the right delivery options at checkout (including popular
zero-emissions and pick-up, drop-off deliveries), a superior
tracking experience, and simple returns which maximize revenue
retention
- Enable data-tight ecommerce, by combining data
from carriers, logistics, and other business systems. DMXM
brings this information together, helping retailers sharpen
customer insights, break down internal silos, and drive operational
efficiency
- Out-perform competitors – whether by engaging with
customers in new ways or increasing the throughput of deliveries
and fulfilment teams. nShift helps retailers stay
one step ahead of the rest by investing five times more in R&D
than its closest competitors
"Deliveries hold the keys to growth, but disjointed
processes, or 'point solutions' that don't fit together multiply
the risks to retailers, especially during busy periods," added
Mattias Gredenhag, CTO at nShift. "Instead, retailers
should look to invest in a single platform spanning the entire
journey. This creates a better experience for the customer.
At the same time, it helps retailers better understand customers,
track carbon emissions, and improve performance."
New video: from a world of boxes to a world of
opportunity
nShift explains the transformative potential of DMXM in its
latest video. In the 30-second clip, a man made of boxes
walks his box dog through a city made entirely of boxes. He looks
glum and depressed. The voiceover reminds the viewer that too
often, deliveries can become a world of boxes. However, it goes on
to show that by integrating post-purchase solutions into the
delivery experience, a world of boxes can become a world of
opportunities.
WATCH: "A world of opportunities with Delivery & Experience
Management" at https://bit.ly/3ypmeFn
About nShift
nShift's delivery & experience management platform drives
ecommerce success. Grow beyond limits with constant innovation and
the world's largest carrier network. Build customer loyalty with
end-to-end tools that enhance experience. Unify data into usable
insight that connects and optimizes processes. With nShift,
make delivery the essential link between your brand and your
customers.
nShift. Worry less. Ship smarter. www.nshift.com
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