LISLE,
Ill., April 17, 2024 /PRNewswire/ -- More
than 100 Navistar, Inc. (Navistar) dealer locations are ready to
guide fleets through their electric vehicle (EV) journey. With more
than 100 EV authorized dealers and many more in process, Navistar
will have more than 30% of its dealer locations ready to support
the sale and service of both International® and IC
Bus® EVs. These dealers cover 41 states and seven of 10
Canadian Provinces.
To be EV authorized, dealers must:
- Provide a sales plan and resources to support the customer
through the planning and delivery phases of their EV
journey.
- Invest in technician training to provide timely maintenance and
repairs.
- Invest in service equipment including lifts, tools and chargers
to ensure dealers are fully prepared to diagnose all aspects
of EVs and keep customer vehicles on the road.
Collectively, this represents a significant investment for
dealers and is a testament to their commitment to a seamless
customer experience.
"The International and IC Bus dealer network live our
customer-first value and that is no different in the transition to
EVs," said Debbie Shust, VP, Work
Truck Business, Navistar. "A zero-emissions future requires
collaboration from all stakeholders. For our customers to have a
positive experience with EVs, our dealers must be appropriately
prepared to sell and service them."
EV authorized dealers understand that the journey to electric
vehicles is filled with uncertainty. They are focused on ensuring
an exceptional customer experience from the sales process through
maintenance and operation.
"We see the future of commercial transportation being more and
more battery electric in certain applications," said Rick Otten, President, Cumberland, an International and IC Bus dealer
with nine locations across Tennessee and Florida. "We want to be ahead of the curve to
best serve our customers and provide a flawless customer service
experience for all the vehicles we offer, either diesel, electric
or other fuel options by application as a bridge to potentially
electric as a solution. We are future proofing our business and
educating ourselves so that we can be trusted advisors to our truck
and bus customers in their journeys to sustainable operations,
regardless of where they are in that journey now."
Navistar supports dealers and customers with a dedicated Zero
Emissions team, following a three-step consultative approach to
help customers more easily transition to EVs.
- Consulting. Understanding concerns, motivations to
adopt EVs, and discuss short- and long-term plans. This allows
us to help craft an adoption roadmap for the customer which can
include route and range analysis, grant funding and charging and
infrastructure planning.
- Charging & Infrastructure. Understanding power needs,
assisting the customer in making the appropriate charging hardware
decisions based on their specific routes and application, and
future-proofing operations by looking at the customer's long
term EV goals. Navistar and its partners can support customers
in the design and build out of infrastructure and charging.
- Customer Onboarding. Coordination of truck and body build
timing, charging and infrastructure build as well as customer,
driver and other training to ensure that when the vehicle arrives,
it can be woven into customers' operations with minimal
disruption.
For more information about how Navistar supports customers
through the consulting process listen to the EV Road Map
Podcast.
"Navistar is committed to supporting our customers' carbon
reduction goals and our Zero Emissions team along with our dealers
are working tirelessly to assist them in that mission," Shust
added.
Currently Navistar offers the all-electric
International® eMV™ Series medium-duty vehicle and the
Electric CE Series from the leading electric school bus
manufacturer, IC Bus, LLC.
For more information or to find a dealer near you please visit,
Internationaltrucks.com or ICbus.com.
About Navistar
Navistar, Inc. ("Navistar") is a
commercial transportation solutions provider with a vision to
accelerate the impact of sustainable mobility. Based in Lisle,
Illinois, Navistar and its
subsidiaries and affiliates produce
International® commercial trucks and powertrains,
IC Bus® school and commercial buses,
OnCommand® Connection advanced connectivity
services, Fleetrite® aftermarket parts, and captive
financing through Navistar Financial. With a history of innovation
dating back to 1831, Navistar has nearly 15,000 employees worldwide
and is a subsidiary of TRATON SE, the parent and holding company of
the TRATON GROUP and one of the world's leading commercial vehicle
manufacturers. Learn more at www.Navistar.com.
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SOURCE NAVISTAR INTERNATIONAL CORP