ARLINGTON, Va., Nov. 27, 2021 /PRNewswire-PRWeb/ -- Today
IMV, part of Science and Medicine Group, the leading market
research and business intelligence provider to the medical imaging
industry, announced the category winners of the 2021 IMV
ServiceTrak™ Awards in diagnostic imaging equipment at RSNA
2021.
2021 Imaging Awards
CT
- Best Customer Satisfaction: Siemens Healthineers
- Best System Performance: Canon Medical Systems USA, Inc.
- Best Service: Canon Medical Systems USA, Inc.
MR
- Best Customer Satisfaction: Siemens Healthineers
- Best System Performance: Siemens Healthineers
- Best Service: Canon Medical Systems USA, Inc.
Nuclear Medicine (SPECT)
- Best Customer Satisfaction: Siemens Healthineers
- Best System Performance: Siemens Healthineers
- Best Service: Siemens Healthineers
PET
- Best Customer Satisfaction: Siemens Healthineers
- Best System Performance: Siemens Healthineers
- Best Service: Philips North America
Radiation Oncology
- Best Customer Satisfaction: Varian Medical Systems
- Best System Performance: Varian Medical Systems
- Best Service: Varian Medical Systems
About IMV, part of Science and Medicine Group
IMV produces an annual series of proprietary ServiceTrak™ Imaging
reports derived from extensive phone interviews with imaging
professionals in hospital departments and independent imaging
centers in the U.S. Imaging professionals are asked to rate their
level of satisfaction with the equipment manufacturers, system
performance, and the service received for their imaging equipment.
Satisfaction ratings are collected on a 10-point scale, in which 10
= "excellent" and 1 = "very poor." Report analysis is based on the
percentage of highly satisfied (%HS) responses that are represented
by satisfaction ratings of a 9 or 10 on this scale.
The ServiceTrak™ Imaging Awards are presented to the
manufacturer with the highest %HS in each of three categories,
representing the Industry Best of Customer Satisfaction, System
Performance, and Service. The Best of Customer Satisfaction award
is given to the manufacturer who has the highest %HS responses when
asked to rate the likelihood they will purchase again from their
current manufacturer. The Best of System Satisfaction award is
given to the manufacturer whose customers have the highest %HS
responses when asked to rate their overall system performance. The
Best of Service award is given to the manufacturer whose customers
give the highest %HS responses when asked to rate overall OEM
service performance.
The 2021 ServiceTrak™ Imaging awards are based on interviews
conducted in 2021 with respondents in 1,812 imaging locations
having 2,545 instruments.
Media Contact
Tom Ogburn, IMV Medical
Information Division, 937-554-8506,
tom.ogburn@scienceandmedicinegroup.com
SOURCE IMV Medical Information Division