IRVINE, Calif., April 8, 2021 /PRNewswire/ -- HappyFox Inc.,
makers of a top-rated help desk platform, today announced a new
voice integration with Dialpad, the industry leader in AI-powered
communication and collaboration, that will provide a seamless
customer experience via AI-powered calling, conferencing and
contact centers accessible through a trusted help desk
platform.
This integration with Dialpad allows users the option to bring
all of their work into one platform, HappyFox, from social media
conversations to important phone calls. Leveraging Dialpad,
HappyFox agents can receive inbound calls and initiate outbound
calls from the In-App Dialpad Widget, as well as create tickets
automatically for any inbound or outbound call. Tickets contain
summary information alongside a link to a recording. Voicemails can
also be recorded and automatically converted into HappyFox tickets
for smoother resolution and analysis.
Dialpad's proprietary AI, Voice Intelligence (Vi™), improves the
value of calls and meetings by transcribing and analyzing each
conversation in real time, revealing sentiment, providing coaching
and collecting action items. Through this integration, HappyFox
continues to build a truly all-in-one help desk system dedicated to
providing better and faster support to customers.
"Integrating with Dialpad allows HappyFox users to become more
efficient and effective, especially through automatic ticket
creation," said Shalin Jain, Founder
and CEO of HappyFox. "The ability to turn a spoken conversation
into a transcript, a ticket and action items through Dialpad is a
game changer for many of our users and will allow them to better
serve their customers' needs."
Earlier this year, HappyFox announced its new Assist AI tool
would integrate with Slack to allow users to resolve tickets in
Slack in real time, deflecting up to 40% of IT tickets in initial
observations. The integration with Dialpad is in addition to
HappyFox's voice integrations with Aircall and RingCentral, and
rounds out an impressive library of in-app integrations and
widgets.
Dialpad's voice integration is easy to deploy and maintain
through the HappyFox help desk platform, and only takes a few
simple steps to install on the agent's end. To learn more about
HappyFox's integration with Dialpad, visit
https://www.happyfox.com/help-desk-integration/dialpad/.
About HappyFox
HappyFox, Inc. is a
software-as-a-service (SaaS) support platform that
offers an
award-winning, all-in-one help desk system with
key elements throughout the support process leveraging
automation, conversational ticketing, and AI. With
a vision of putting the "happy"
back in support functions at organizations of all
types, HappyFox helps more than 12,000 companies in
70-plus countries deliver faster and better support for
their customers. PC
Magazine rated HappyFox Help Desk as
the "Best Help Desk Software" for five consecutive
years and is also a leading provider of Chatbots for
customer service teams. Find out more
about HappyFox and its comprehensive suite of support
products at www.happyfox.com.
About Dialpad
Dialpad is the leading cloud
communications platform for AI-powered calling, conferencing and
contact centers. Dialpad's proprietary, real-time Artificial
Intelligence engine, Voice Intelligence (Vi™), helps businesses
make smarter decisions by giving real-time insights on every call.
Built on the Google Cloud Platform for unmatched security and
reliability, Dialpad is easy to deploy, integrate and scale. Today,
more than 70,000 of the world's most innovative businesses use
Dialpad and its seamless integrations with Google Workspace,
Hubspot, Microsoft Office 365, Salesforce, Zendesk and others to
allow every user to be more productive. Customers include T-Mobile,
Twitter, WeWork, Uber, Stripe, Netflix, Motorola Solutions, Splunk
and Domo. Dialpad is backed by the world's leading investors
including Amasia, Andreessen Horowitz, Felicis Ventures, GV, ICONIQ
Capital, OMERS Growth Equity, Salesforce Ventures, Scale Ventures,
Section 32, SoftBank Corp., T-Mobile Ventures and Work-Bench.
Headquartered in the United
States, Dialpad has offices in Australia/New
Zealand, Brazil,
Canada, India, Japan
and the UK. Visit www.dialpad.com for more information and to
request a demo.
Media Contact
Alise Murawski
amurawski@nextpr.com
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SOURCE HappyFox