Capita renews revenues and
benefits contract with Westminster City
Council
Capita plc (Capita) has been re-selected by Westminster City
Council to manage the authority’s revenues and benefits services
for a further seven years, commencing November 2018, with the option to extend for
three years, in a deal worth approximately £65 million over ten
years.
The contract, which was awarded following a competitive tender,
will see Capita continue to collect council tax and national
non-domestic rates, manage housing benefits, and deliver business
improvement levy services and associated customer management
support.
Capita’s deployment of digital technology has contributed to
improved performance across all collections in Westminster, with
council tax and national non-domestic rates collections achieving
their highest levels in recent years. Under the new contract,
Capita will extend the use of Capita One, its digital platform for
collections, across all services, providing single-user interface,
better integration of systems and enhanced provision of data and
insight using automation and robotics.
This renewal builds on a 24-year relationship between Capita and
Westminster City Council, which will enable the council to maximise
income generation and give its residents access to easy, integrated
and modern customer services.
Jon Lewis, Chief Executive
Officer, Capita, said: “This renewal is a testament to the strength
of our decades-long partnership with Westminster City Council and
our extensive knowledge of their needs underpins the success of
this relationship. Capita’s strength in digital solutions and data
analytics ensures our delivery of quality services and value to
local government.”
Cllr Rachael Robathan, Westminster City Council Cabinet Member
for Finance, Property and Regeneration, said: “This partnership
helps us to collect council tax and business rates in an effective
way, while offering good customer service. This income pays for
vital services, which have a positive impact on residents’
lives.”
Ends
Notes to editors:
The total IFRS15 transaction price (order book) for the 10 year
contract is £65m.
For further information, please
contact:
Investor enquiries
Andrew Ripper, Head of Investor
Relations
Fiona O’Nolan, Investor Relations Director
Tel: 020 7654 2220/020 7654 2281
Email: IRteam@capita.co.uk
Media enquiries
Capita press office
Tel: 020 7654 2399
Email: media@capita.co.uk
Capita Local Public Services, part of Capita plc, is
dedicated to making processes smarter, organisations more efficient
and customer experiences better across the local government, health
and education sector in the UK. Responsible for operating all of
Capita’s major local, public sector partnerships, we deliver a wide
range of specialist services including IT and digital
transformation, customer management, revenues, benefits, finance,
infrastructure support and regulatory services, education support
and back office processing.
Capita Local Public Services can also draw on specialist
capabilities, such as HR, payroll and procurement from across the
wider Capita group, to ensure the very best market knowledge and
outcomes are achieved.
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business services, operating across five key markets: Software;
People Solutions; Customer Management; IT and Networks and
Government Services. Working across the UK, Europe, India
and South Africa, we use our
expertise, talent and technology to partner with our clients to
transform services and add value for all their stakeholders. Capita
is quoted on the London Stock Exchange (CPI.L). Further information
on Capita can be found at: http://www.capita.com