Dependable HomeTech (DHT), a Canadian based provider of technology support services for residential and business customers, has selected InVision Enterprise WFM (FWB:IVX) for optimizing the scheduling of its call center agents. By implementing the state-of-the-art technology from InVision Software, a leading international supplier of enterprise-wide workforce management (WFM) solutions, DHT aims for improving the efficiency of its disparate service departments. This will result in a better service at the appropriate times for its customers and a significant reduction in labor costs. InVision is providing its solution on an ASP (Application Service Providing) basis meeting DHT’s needs of a robust and cost-effective implementation.

DHT employs 500 people in total with 150 of them are working in the DHT headquarters based call center. They service incoming calls from residential and business customers, providing technical support and premium support over the phone or online. DHT’s decision to purchase InVision’s software solution was influenced by several factors: Besides economic reasons and InVision’s competitive pricing, DHT required one single platform for planning across disparate departments in order to achieve a truly flexibility in staff planning. Furthermore, DHT appreciated the high quality of InVision’s optimization engine and the high performance of the module AutoScheduler. Now, the planners at DHT can create requirement-driven and optimized schedules at the push of a button while meeting all scheduling constraints.

“Now more than ever, cost-effective IT solutions are required which enable companies to reduce their operating expenses without abandoning service quality”, says Peter Bollenbeck, CEO of InVision Software. “We are offering a solution that helps companies to reduce labor costs through automated, optimized scheduling and our short-term renewable licensing provides the cost advantage of on-demand software with the full functionality of a system installed on premise.”

InVision Software is a world-leading supplier of enterprise-wide workforce management solutions which enable companies to optimize their staff planning and scheduling processes. Founded in 1995 and based in Ratingen (Germany), InVision currently employs more than 210 WFM specialists and has offices across Europe, North America, and South Africa. InVision Software AG (IVX) is listed in the Prime Standard Segment of the Frankfurt Stock Exchange. www.invisionwfm.com

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