Verizon continues to win, tops SMB categories in 2019 J.D. Power Study
September 12 2019 - 9:15AM
For the third year in a row, Verizon ranked highest for
Small/Medium Business (20-499 employees) among business wireline
service providers, according to the J.D. Power 2019 U.S. Business
Wireline Satisfaction Study. Verizon also ranked highest for Very
Small Business (1-19 employees).
“Helping our business customers better serve their end customer
is our number one priority,” said TJ Fox, SVP and president of
Verizon Business Markets. “We pride ourselves on delivering
first-rate network and customer experiences that help
small-to-medium sized businesses thrive, and we will continue to
invest in making those experiences best-in-class.”
The J.D. Power recognition comes on the heels of several recent
network award wins for Verizon across numerous independent testing
companies. There is one constant to achieving these results: the
performance of Verizon networks consistently wins. This leading
network performance is helping enable the digital transformation
for its customers in businesses, government, and in our
communities. Here are some details on our wireless network
wins:
- P3, in its 2019 Mobile Benchmark USA
report, awarded Verizon top marks for the fourth
straight year, ranking first in overall performance, and in 4G,
data, and voice coverage. Its “Crowdsourced Quality” score of 933
out of 1,000 was the highest score any U.S. wireless network
provider has been awarded in the 10 years P3 has done network data
testing in the U.S.*
- RootMetrics reported last month in their first
half 2019 results that Verizon won their overall network
performance and reliability awards for a record 12th consecutive
time, going undefeated in all six categories tested, while also
being unbeaten in 120 of 125 markets, or 96%. Verizon won 2x more
awards than our nearest competitor at the state level, and 7x more
than the third ranked carrier, while taking home the most awards at
the metro level of any wireless provider since testing by
RootMetrics began. So clearly, the gap between our network
performance and the other national wireless providers continues to
grow.**
- In the J.D. Power Wireless Network Quality Performance
Study – Volume 2 announced last month, which uses customer
surveys to measure network performance and determine the Best
Network Quality, Verizon ranked best Wireless Network Quality in
the Nation and received more awards for network quality than any
other provider for the 23rd time in a row—that’s a decade+ of being
#1.***
- Tutela, which uses crowdsourced measurements
from apps for their studies, found that Verizon had the best
consistent quality score in the US. ****
- Opensignal, the global standard for measuring
real-world mobile network experience, named Verizon #1 in Video
Experience and 4G Availability, and second in both Download Speed
Experience and Upload Speed Experience in its July 2019 USA Mobile
Network Experience Report. *****– Under the report's Key Findings:
“Verizon users see big improvements in Video Experience”…
“Verizon’s dominance in this metric was nowhere more apparent than
in big cities, where it won or tied for every single one of our
regional Video Experience awards.”
- Nielsen, which uses national test data to
measure video streaming performance, shows Verizon’s network
delivered the best video streaming experience.******
- Ookla uses crowdsourced speed test data, and
found Verizon provided the most consistent experience, had the
highest percentage of time spent on 4G and the lowest percentage
with no coverage.*******
Verizon Communications Inc. (NYSE, Nasdaq: VZ), headquartered in
New York City, generated revenues of $130.9 billion in 2018. The
company operates America’s most awarded wireless network and the
nation’s premier all-fiber network, and delivers integrated
solutions to businesses worldwide. With brands like Yahoo,
TechCrunch and HuffPost, the company’s media group helps consumers
stay informed and entertained, communicate and transact, while
creating new ways for advertisers and partners to connect.
Verizon’s corporate responsibility prioritizes the environmental,
social and governance issues most relevant to its business and
impact to society.
VERIZON’S ONLINE MEDIA CENTER: News releases, stories, media
contacts and other resources are available at
www.verizon.com/about/news/. News releases are also available
through an RSS feed. To subscribe, visit
www.verizon.com/about/rss-feeds/.
____________
*P3, which uses crowdsourced data for their analysis across
three disciplines – Coverage, Data Speed and Service Availability –
named Verizon best for 4G coverage, voice coverage, data coverage
and download user speeds, according to the P3 Mobile Benchmark USA
January 2019 Report
**Rankings based on the RootMetrics US National, State, and
Metro RootScore Reports: 1H 2019. Tested with best commercially
available smartphones on 4 national mobile networks across all
available network types. Your experiences may vary. Visit
www.rootmetrics.com for more details.
***J.D. Power 2019 Wireless Network Quality Performance Study℠,
Volume 2. Customers rated Verizon #1 in every single category,
including calls, messages, and data connection experiences
****Tutela Mobile Experience Report for the USA, based on
crowdsourced data collected in March 2019
*****Opensignal Awards – USA: Mobile Network
Experience Report July 2019, based on independent
analysis of mobile measurements recorded during the
period March 16 – June 13, 2019 © 2019
Opensignal Inc.
******Based on Verizon interpretation of 1H 2019 Nielsen Video
Test data collected nationally between January 1 – June 30,
2019
*******Ookla 2019 Speedtest U.S. Mobile Performance Report based
on more than 11.5 million consumer-initiated network tests on
Speedtest apps in the first half of 2019
VERIZON’S ONLINE MEDIA CENTER: News releases, stories, media
contacts and other resources are available at
www.verizon.com/about/news/. News releases are also available
through an RSS feed. To subscribe, visit
www.verizon.com/about/rss-feeds/.
Media contact:Najuma
Thorpenajuma.thorpe@verizon.comTwitter: @najuma
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