RingCentral Announces Fully Integrated High-Volume SMS Services for Rapid Business Communications
October 20 2020 - 8:00AM
Business Wire
Code Together Conference 2020 brings
together industry leaders and developers, features several new
product innovations driven by RingCentral’s Open Platform
RingCentral, Inc. (NYSE: RNG), a leading provider of global
enterprise cloud communications, collaboration, and contact center
solutions, today announced a new high-volume SMS service that
enables businesses to send SMS messages and updates to their
customers rapidly and reliably. Using this service, developers can
build customized apps using RingCentral’s business communications
platform. RingCentral also offers the service via pre-built
applications available in the RingCentral App Gallery.
“In these unprecedented times, staffing healthcare workers is
more critical than ever, and all hinges on the speed of effectively
managing increased demand. Using RingCentral’s High Volume SMS API
on top of the RingCentral platform has helped us communicate more
effectively and proven to be a great tool for delivering the
responsiveness required to ensure nursing facilities are properly
staffed,” said Ron Bhavnani of All American Healthcare. “We’ve used
other companies in the past that have open APIs, but there are
limitations and the backend isn’t orchestrated. RingCentral’s
product is seamless with a far superior interface.”
The new High Volume SMS Application Programming Interface (API),
which is currently in beta, enables customers to use their business
number, an extension, or any other U.S. phone number to send
high-volume and commercial SMS messages, eliminating the need to
purchase and program a separate number. Using RingCentral numbers
for high-volume SMS, businesses can send one-off messages or batch
requests. Further, RingCentral provides access to message status,
logs, store, and analytics for advanced insights and regulatory
compliance.
“Effective communications is getting the right message, to the
right person, in the right way,” said Will Moxley, senior vice
president and chief product officer, RingCentral. “In a world where
people are working from anywhere, using a variety of tools, our job
is to provide customers and developers with the reliable and secure
capabilities to communicate using the most effective channels for
their needs. That can be any combination of team messaging, video
meetings, cloud phone calls and even SMS. Adding programmable High
Volume SMS to our portfolio, helps organizations to communicate
with their customers using an automated messaging service.
Additionally, customers now have the ability to transition
seamlessly from text to voice or video using an organization’s
business number instead of having to search for contact information
online.”
The new high-volume SMS service also enables RingCentral
customers to take advantage of SMS for mass marketing purposes,
automated messages, notifications, customer polls/surveys,
chatbots, Two-Factor Authentication (2FA), One Time Passwords (OTP)
and other business use cases.
Available as part of RingCentral’s Open Platform™, the
high-volume SMS service seamlessly integrates with Message, Video,
Phone™ APIs to allow new and innovative business solutions, helping
connect customers and team members.
“We are seeing businesses and developers increasingly turning to
programmable communications to automate workflows, enhance customer
engagement, and ultimately sustain and grow their business,” said
Michael Brandenburg, Senior Industry Analyst, Frost & Sullivan.
“RingCentral’s platform and pre-built applications offer customers
a wide array of integrations to solve many of the biggest
communications challenges facing businesses today.”
RingCentral will demo the high-volume SMS Service at its
first-ever virtual Code Together 2020 developer conference from
Oct. 20 - 22, 2020.
About RingCentral
RingCentral, Inc. (NYSE: RNG) is a leading provider of cloud
Message Video Phone™ (MVP), customer engagement and contact center
solutions for businesses worldwide. More flexible and
cost-effective than legacy on-premise PBX and video conferencing
systems that it replaces, RingCentral empowers modern mobile and
distributed workforces to communicate, collaborate, and connect via
any mode, any device, and any location. RingCentral’s open platform
integrates with leading third-party business applications and
enables customers to easily customize business workflows.
RingCentral is headquartered in Belmont, California, and has
offices around the world.
© 2020 RingCentral, Inc. All rights reserved. RingCentral,
RingCentral Open Platform, Message Video Phone and the RingCentral
logo are trademarks of RingCentral, Inc.
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Jyotsna Grover jyotsna.grover@ringcentral.com 650-513-8712
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