Manage Your Business On the Go with iQ Now from FIS
May 19 2020 - 8:00AM
Business Wire
Key facts
- New Worldpay from FIS mobile app, iQ Now enables merchants to
monitor real-time business performance from their mobile
devices.
- An all-in-one app solution for Apple and Android devices, iQ
Now features at-a-glance reports, tap-and-snap dispute resolution,
and a holistic view of key business performance metrics.
- iQ Now is one of Worldpay from FIS’s latest solutions that can
help small merchant businesses manage their daily operations during
the COVID-19 pandemic.
As merchants around the world grapple with the impact of
COVID-19 on their operations, financial services technology leader
FIS™ (NYSE: FIS) has launched iQ Now, a new mobile app for
Worldpay’s small- and medium-sized businesses (SMBs) that delivers
actionable insights into the health of the business.
Available for Apple and Android devices, the Worldpay iQ Now app
enables business owners to monitor performance on the go from their
mobile devices. Unlike other apps in the market, iQ Now integrates
data from banks and third-party financial institutions to provide
SMBs a holistic view of key performance metrics about their
business, from sales and cash flow to refund and dispute
activity.
“We built iQ Now from the ground up with the needs of SMBs in
mind,” said Nicole Jass, Head of SMB Merchant Products, Worldpay
Merchant Solutions, FIS. “As SMBs adjust to social distancing and
stay-at-home measures, iQ Now gives critical insights and tools to
business owners so they can spend less time on non-productive tasks
and gain more control over their business operations in this
critical time.”
iQ Now is designed to maximize ease-of-use and self-service,
featuring simple biometric-based login, push notifications, and
all-in-one functionality. At-a-glance graphs and reports provide
merchants with real-time views of their business performance.
Simple click-and-point functionality allows them to drill down on
key metrics such as average sale size and store productivity.
Also unique to iQ Now are the app’s streamlined “tap-and-snap”
workflows, which merchants can use to handle disputes and refunds
on their own. Business owners can take photos of receipts and
documentation with their device’s camera and submit within the app,
removing the need to contact Worldpay’s dedicated disputes
team.
The app also features a series of instructional how-to videos
that empower merchants to troubleshoot and resolve common service
issues without needing to contact customer support.
“iQ Now saves me time by allowing me to quickly access the data
I need, such as the trending page and the ability to pull monthly
statements in a few simple taps,” said Dawn Lang, Office Manager,
Amelia East Family Dentistry. “Whereas before we would need to use
multiple applications and reports for this kind of insight, it’s
incredible to be able to give our doctors an overview of the health
of the business in a single glance at any given time.”
About FIS
FIS is a leading provider of technology solutions for merchants,
banks and capital markets firms globally. Our more than 55,000
people are dedicated to advancing the way the world pays, banks and
invests by applying our scale, deep expertise and data-driven
insights. We help our clients use technology in innovative ways to
solve business-critical challenges and deliver superior experiences
for their customers. Headquartered in Jacksonville, Florida, FIS is
a Fortune 500® company and is a member of Standard & Poor’s
500® Index. To learn more, visit www.fisglobal.com. Follow FIS on
Facebook, LinkedIn and Twitter (@FISGlobal).
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version on businesswire.com: https://www.businesswire.com/news/home/20200519005004/en/
Kim Snider, +1 904.438.6278 Senior Vice President FIS Global
Marketing and Communications kim.snider@fisglobal.com
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