Cubic’s Assisted Service Kiosk Now Live on Singapore’s Thomson-East Coast Line
February 10 2020 - 2:34PM
Business Wire
Singapore commuters set to enjoy world-class
transport technology, with innovative new fare collection system
and digital kiosk
Cubic Corporation (NYSE:CUB) today announced its Cubic
Transportation Systems (CTS) business division achieved a
significant milestone for Singapore’s Thomson-East Coast Line
(TEL), with the revenue service for Stage 1 of the project now
live. Cubic was first awarded the contract to design and deliver
automated fare collection equipment including new gates and top up
kiosks for the Thomson-East Coast Line by the Land Transport
Authority (LTA) in September 2016, with the full rollout due to be
complete in 2024.
In partnership with LTA, Cubic delivered the Assisted Service
Kiosk (ASK), which will now bring a new wave of convenience and
customer service to TEL commuters. Friday, January 31 marked the
first revenue service of the innovative ASK.
“We are proud to announce the ‘go live’ of our revenue service
on the Thomson-East Coast Line and thrilled to see our Assisted
Service Kiosks out in action,” said Mick Spiers, general manager,
Singapore for Cubic Transportation Systems. “We’ve been working
alongside the LTA since its original fare collection system in the
1980s, so it’s been incredible to see how the network has evolved
and changed with advancements in technology.”
Cubic’s ASK has already received widespread interest from
transport agencies all over the world, due to the modern and
frictionless experience it enables. The ASK remotely connects a
commuter with a customer service agent in the Ticketing Contact
Center (TCC) via video call. From the TCC, the agent can help
customers in several ways, such as answering their questions, to
controlling the kiosk to perform an action.
“It’s no secret that with advancements in smart city
technologies, come new expectations from commuters. Our ASK aims to
exceed these expectations, moving customers closer to a truly
seamless transport experience with a new level of customer
service,” said Spiers.
About Cubic Corporation
Cubic is a technology-driven, market-leading provider of
integrated solutions that increase situational understanding for
transportation, defense C4ISR, and training customers worldwide to
decrease urban congestion and improve the militaries’ effectiveness
and operational readiness. Our teams innovate to make a positive
difference in people’s lives. We simplify their daily journeys. We
promote mission success and safety for those who serve their
nation. For more information about Cubic, please visit
www.cubic.com or on Twitter @CubicCorp.
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Media Contacts John
MacGregor MacGregor Public Relations PH: 0414 445 447
jmac@macpr.com.au
Crystal Nguyen Corporate Communications Cubic Corporation PH: +1
858-505-2593 Crystal.Nguyen@cubic.com
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