Avaya Identified as a Leader in Aragon Research Globe™ for Intelligent Contact Center
June 06 2019 - 8:00AM
Business Wire
Avaya Leadership Based on Completeness of
Strategy and Performance
Avaya Holdings Corp. (NYSE: AVYA) today announced it has been
recognized as a Leader in the The Aragon Research Globe for
Intelligent Contact Center, 2019.
According to the report1, authored by Aragon Research lead
analyst Jim Lundy and associate analyst Samra Anees: Avaya has one
of the largest install bases of Contact Center deployments,
offering Private, Public and Hybrid Cloud and they have continued
to push the envelope. Its A.I.Connect ecosystem of partners enables
customers to integrate new capabilities with leading vendors in the
speech technology and AI-enabled customer engagement market.
“The race to innovate and deliver AI capabilities represents a
shift in the contact center market,” said Jim Lundy, CEO and Lead
Analyst, Aragon Research. “Providers who have successfully
implemented AI into their contact center solutions, such as Avaya,
along with its complete contact center platform, are providing
users with a future path to seamless and intelligent customer
experiences.”
With Avaya IX Contact Center™, customers can infuse artificial
intelligence along with automation into voice, digital, mobility
and workforce engagement applications. It’s always seamless and
context-driven. Agents also need to stay in sync and keep pace with
customer expectations, and with a consolidated view of relevant
information, they can exceed expectations and reach great outcomes,
faster. As users gain a deeper understanding of customer needs,
teams become more efficient and effective.
“As the leader in contact center solutions, Avaya is
delivering artificial intelligence capabilities to this market in a
way that accelerates value for our global customers, whether
increasing revenue opportunities or improving productivity,” said
Jim Chirico, President and CEO, Avaya. “Being named a Leader in
Intelligent Contact Center by Aragon Research highlights our
extensive AI capabilities and the relevance and impact of the
investments we continue to make in AI for the contact center.”
The Aragon Research Globe is a market evaluation tool that
graphically depicts Aragon Research’s evaluation of a specific
market and its component vendors. Aragon Research examined the
major providers in the industry based on its three dimensions of
analysis: strategy, performance, and reach. “Leaders” are noted as
having comprehensive strategies that align with industry direction
and market demand, and perform effectively against those
strategies.
1Aragon Research. “The Aragon Research Globe for Intelligent
Contact Center, 2019” May 2019.
Aragon Research Globe Disclaimer
Aragon Research does not endorse vendors, or their products or
services that are referenced in its research publications, and does
not advise users to select those vendors that are rated the
highest. Aragon Research publications consist of the opinions of
Aragon Research and Advisory Services organization and should not
be construed as statements of fact. Aragon Research provides its
research publications and the information contained in them "AS
IS," without warranty of any kind.
About Avaya
Businesses are built on the experiences they provide, and every
day millions of those experiences are built by Avaya (NYSE: AVYA).
For over one hundred years, we’ve enabled organizations around the
globe to win – by creating intelligent communications
experiences for customers and employees. Avaya builds open,
converged and innovative solutions to enhance and simplify
communications and collaboration – in the cloud, on-premise or a
hybrid of both. To grow your business, we’re committed to
innovation, partnership, and a relentless focus on what’s next.
We’re the technology company you trust to help you deliver
Experiences that Matter. Visit us at www.avaya.com.
Cautionary Note Regarding Forward-Looking Statements
This document contains certain “forward-looking statements.” All
statements other than statements of historical fact are
“forward-looking” statements for purposes of the U.S. federal and
state securities laws. These statements may be identified by the
use of forward looking terminology such as "anticipate," "believe,"
"continue," "could," "estimate," "expect," "intend," "may,"
"might," “our vision,” "plan," "potential," "preliminary,"
"predict," "should," "will," or “would” or the negative thereof or
other variations thereof or comparable terminology and include, but
are not limited to, expected cash savings and statements about
growth, exchange listing and improved operational metrics. The
Company has based these forward-looking statements on its current
expectations, assumptions, estimates and projections. While the
Company believes these expectations, assumptions, estimates and
projections are reasonable, such forward-looking statements are
only predictions and involve known and unknown risks and
uncertainties, many of which are beyond its control. The factors
are discussed in the Company’s Registration Statement on Form 10
filed with the Securities and Exchange Commission, may cause its
actual results, performance or achievements to differ materially
from any future results, performance or achievements expressed or
implied by these forward-looking statements. For a further list and
description of such risks and uncertainties, please refer to the
Company’s filings with the SEC that are available at www.sec.gov.
The Company cautions you that the list of important factors
included in the Company’s SEC filings may not contain all of the
material factors that are important to you. In addition,
considering these risks and uncertainties, the matters referred to
in the forward-looking statements contained in this report may not
in fact occur. The Company undertakes no obligation to publicly
update or revise any forward-looking statement as a result of new
information, future events or otherwise, except as otherwise
required by law.
Source: Avaya Newsroom
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version on businesswire.com: https://www.businesswire.com/news/home/20190606005147/en/
For media inquiries:Alex Alias,
Avayaalalias@avaya.com
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